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Truckee Donner Lodge – reviews, photos

2.5 of 5
10527 Cold Stream Road, Truckee, CA 96161
Hotel amenities
Truckee Donner Lodge
Ranked #6 of 14 hotels in Truckee
3.5 of 5 stars 61 Reviews
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61 reviews from our community

    Trip type
Traveller rating
    9
    28
    11
    6
    7
Date Rating
Atlanta
Senior Contributor
25 reviews 25 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Rude Staff... Not the place to stay in Truckee”
2 of 5 stars Reviewed 22 September 2011

I was very disappointed in my stay at the Truckee Donner Lodge. The staff was rude and disinterested. The wireless didn't work and when I inquired about moving to a room where it might work, or what else I could do (I needed the wifi for work..) The rude desk clerk just told me that if it wasn't working then I could use the computers in the lobby. He made no effort to actually check the wifi or accommodate my issue.

There was a dirty towel over the shower from the previous tenant.

Just a very disappointing stay.

  • Stayed September 2011, travelled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jhole813 about Truckee Donner Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
truckeedonnerlodge, Guest Relations Manager at Truckee Donner Lodge, responded to this review
14 October 2011
I am very sorry that your experience with us was not to your satisfaction. Our staff works very hard to make sure each and everyone of our guest has a wonderful stay at the Truckee Donner Lodge. Although our goal is to exceed a 100% satisfaction rate all the time from our guests, we sometimes do not make it. I have shared your comments with our staff and promise that we will continue to learn from these experiences in serving our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Senior Contributor
40 reviews 40 reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
“What a Great place to stay.”
5 of 5 stars Reviewed 27 August 2011
1
person found this review helpful

We spent a night here this week. The room was very large with a comfortable bed. The hotel does have an elevator, although we did stay on the first floor. There was coffee and cookies in the lobby all the time and there was a continental breakfast that had plenty to eat. There was some remodeling being done, but it did not distract from our stay. There also was a pool, but we did not use it.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask glyna about Truckee Donner Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cut Bank, Montana
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Wonderful decor and very helpful understanding staff!”
5 of 5 stars Reviewed 22 August 2011
2
people found this review helpful

The room was spacious and beautiful. Bed was medium to firm and easy on my bad back. 32" flat panel TV with HD channels. The room has a lot of storage space and included a microwave and refrigerator. Breakfast had a large variety of choices including bacon and scrambled eggs.

The staff was very friendly and understanding. My car had broken down coming up Donner pass and my funds were limited as a result. I was given a good discount given the higher rates charged during tourist season for which I am very grateful for. Thanks!

One minor complaint was their wifi system was not playing nicely with my laptop and I was unable to connect to the net. I gave up after 2 hours of trying everything to get on. I could get logged into the router ok but nothing beyond that. Never had this issue before at a WiFi access point. I was disappointed as given my car situation, I needed internet access badly. They do have 2 public terminals in the lobby but there was no privacy and I felt uncomfortable accessing personal financial information in the open like that.

  • Stayed August 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask James C about Truckee Donner Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
truckeedonnerlodge, Guest Relations Manager at Truckee Donner Lodge, responded to this review
25 August 2011
We are pleased that you enjoyed our rooms and sorry that your car broke down. Very glad our staff was able to help you out. Thank you too for letting us know about our internet system not connecting to your laptop. We have contacted our IT folks to find out why our internet was not working for you. We have not seemed to have had any recent problems but we will continue to keep an eye on it.
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London, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Smart, elegant hotel in beautiful surroundings.”
5 of 5 stars Reviewed 21 August 2011
1
person found this review helpful

We were very satisfied with our room on the top floor,(3rd in UK, but 2nd in USA) which was smartly and comfortably furnished and very quiet. The outdoor pool was a reasonable size and the inclusive breakfast more than adequate.
Although the freeway can be seen from the hotel, it cannot be heard at all. Donner Pass road is nearby which is ideal for nature walks and there are several paths from there which allow access to the Truckee river. A 5 minute drive takes you into the small, interesting town of Truckee with many shopping and dining possibilities.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Vivien97 about Truckee Donner Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
truckeedonnerlodge, Guest Relations Manager at Truckee Donner Lodge, responded to this review
25 August 2011
We are very glad you were satisfied with your stay at the Truckee Donner Lodge. Thank you for pointing out that we are close to the Truckee River and the town of Truckee. There are so many shopping and dining options in our community.
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University Heights, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Great accommodations-close to everything!”
4 of 5 stars Reviewed 19 August 2011
2
people found this review helpful

My friends and I stayed at Truckee Donners Lodge and were very happy! The room was updated, clean and relaxing. The Donners park was within walking distance -even for an "older" person. There was a small resturant also within walking distance. Town was a short distance away.

  • Stayed October 2010, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Hilda M about Truckee Donner Lodge
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Additional Information about Truckee Donner Lodge

  • Holiday Inn Truckee
  • Truckee Holiday Inn Express
  • Truckee Holiday Inn
Address: 10527 Cold Stream Road, Truckee, CA 96161
Price range (per night):* INR6,688 - 10,366

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Truckee Donner Lodge
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