Stayed memorial day weekend and expected great things from the previous Ritz proprties I've stayed in. I was somewhat disappointed! The rooms were nice but not anything special. The housekeeping was below average: (1) left dirty rugs on top of our clean clothes (2) took the trash can out of the room and forgot to bring it back (3) the foam underneath the bed was hanging over the side of the bed - we had to remake the bed and (4) when ordering from room service we had to wait 45 minutes, called to ask where our food was - they forgot our order. It was delivered 10 minutes later.
Overall, the hotel did try to make up for the the inconveniences but I expected so much more from this property. It's a "ritz" after all. If your planning to travel here - keep in mind that they are obviously working on improving their service. Don't be surprised if your having to call guest service a lot to get your problems solved. For the expense - the Marriott in South Lake Tahoe is a better deal.
Sorry to say, this hotel didn't met my expectations -
