Very clean rooms but the bathrooms are tiny. Excellent concierge lounge with excellent food....but the stay was tainted with the unpleasant experience that the do not disturb sign was not honored and housekeeping entered the room...on another stay there, there was a mixup and I wasn't shown to have been checked into the room and when I got back, my blazer hanging in the closet was gone, the hotel didn't show much concern and did not offer any compensation for it...on another occasion the elevator jammed and I was stuck in the elevator for 10 minutes and when they were able to open it, I had to jump out, but with all that not even an offer of a consolation "I am sorry for your experience" olive branch such as maybe Marriott points or something, hotel just acted as though nothing bad happened.
- Marriott Torrance
