We have stayed at Embassy Suites before, but this was a really bad one. The "king suite" barely had enough room to move in, first off. Then our little girls invited a few friends to spend the night, so we asked for a room with an extra bed. Several hours later, we were given the keys to a new room. Upon getting there, the room door was propped completely open by a chair and the back door to outside was completely open also. That was my first red flag. The room was NOT clean whatsoever. There were dirty towels and cups half full of drinks, dirty silverware, just disgusting. So I called the desk, and they said they would have it cleaned right away. Not switch our room, but have it cleaned. Terrible service! We came back several hours later and the room had been "cleaned", but there was still trash on the floor, even a smooshed up candy, and melted ice still in the ice bucket. Then I opened up the bed to just go to sleep- and the sheets were dirty!!! Unbelievable! We will NEVER stay at this hotel ever again. When I called the manager, she said that they were booked and could not offer me another room. They could have a gift certificate mailed to my home. WHAT? So I asked for clean sheets and the security officer brought up a set of sheets. No blanket. And she was very rude when I asked her for one. SHe said, "She didn't tell me to bring a blanket." Well, ok then. Terrible service over and over again. I WILL NEVER STAY HERE AGAIN!
Room Tip: Go to a different hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 January 2012
Heather,
I would like to apologize for the issues you encountered during your most recent stay with us. This is certainly not the type of customer service we want to extend to our guests. I have forwarded your response over to the Director of Operations here at the hotel to address the situations that you noted in your posting.
Again, I certainly want to apologize for the inconvenience.
Thank-you,
Kellie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC