I booked a group spot for New Years Eve about 1.5 months ago for 12 spaces with full hookups and was charged the full amount for 3 nights ($690). Keep in mind this is for New Years and I have people committed to the celebration, time off work, and my money is on the line due to cancellation policies. So two days ago, I get a call from Lake Skinner saying sorry we had a computer issue and your spaces were booked long before your reservation so you need to be moved. I get moved to spaces with water only and they are doing me a favor? SAY WHAT? I tell them no way and ask them to do me a solid either now or in the future. Keep in mind, I have to call the other people in my group and say "Sorry, you are screwed. Hope you find something else to do last minute for New Years." ARE YOU KIDDING? So, I get a call later from Skinner saying, "As a courtesy, we will book your spot next year for New Years." Do I get a discount NOPE. I just get a courtesy booking and my party is screwed for NEW YEARS. Thanks a lot. Long story short, reservations were made in advance and confirmed for a major weekend, money was spent by parties involved, time was taken off from work or other plans, and families with children were looking forward to another camping trip. UNBELIEVABLE. Never been to Lake Skinner campground and never will after this experience. The rest of the group has visited before and will never return per their frustration. You have to think that maybe they think I screwed this up, but I told them to call Bridgett at Lake Skinner and give them their opinion. I hope they do. In the end, I found another spot last minute and they were super accomodating with my group. I havent been there yet but they have far exceeded Lake Skinner with customer service and my group is looking forward to a new place to visit as a replacement to Lake Skinner. Maybe I am wrong, but if I cancel a reservation for a group two weeks prior to arrival, don't I get charged a cancellation fee? But, when they cancel on me it's not a big deal and they don't owe me anything? PRICELESS!!!! By the way, Vail Lake Resort is a very nice place, but they need to stop charging prices for the Ritz. Nice, but not that nice. $110 for a night of camping for New Years? Look for the hidden places that make camping what is used to be with your family. Good Luck.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC