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Tahoe Vistana Inn – reviews, photos

6549 North Lake Blvd., Tahoe Vista, CA 96148 (Formerly Charmey Chalet Resort)
Hotel amenities
Tahoe Vistana Inn
Tahoe Vistana Inn
Tahoe Vistana Inn
Tahoe Vistana Inn
Tahoe Vistana Inn
Tahoe Vistana Inn
Ranked #7 of 7 hotels in Tahoe Vista
2.5 of 5 stars 19 Reviews
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19 reviews from our community

    Trip type
Traveller rating
    5
    1
    2
    3
    8
Date Rating
Phoenix, Arizona
1 review
3 helpful votes 3 helpful votes
“Most DISGUSTING Hotel I've Ever Been To!!”
1 of 5 stars Reviewed 13 July 2010
3
people found this review helpful

STAY AWAY!! This hotel is a RUN DOWN bug infested, bear inhabiting, POS!!! The hotel staff is soo disrepectful and rude! THey have no idea what customer service is! My husband and I checked in at 3:05 PM & checked out at 3:15 PM the same day, for my own health and safety there was no way we could stay in that disgusting, repulsive, excuse for a hotel! The owner of the hotel got up in my face and yelled at me when I told him how disgusting his hotel was. I WOULD never wish this experience on my worst enemy!!!!! The Tahoe Vistanna Inn is the WORST hotel experience I have ever had and I only was there for 10 minutes

  • Stayed July 2010, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Rose, General Manager at Tahoe Vistana Inn, responded to this review
5 February 2011
I am sorry you did not enjoy your stay with us at the Tahoe Vistana Inn. We apologize for the bug you found in your room and the dissatisfactory service you experienced. Summer in the mountains creates somewhat of a challenge keeping the rooms bug free. However, since your stay we have hired an exterminator to resolve the issue and are looking into your other comments. I hope you give our hotel another chance, we are confident we will not let you down next time.
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Santa Rosa, CA
1 review
3 helpful votes 3 helpful votes
“Save Yourself!!!!”
1 of 5 stars Reviewed 8 July 2010
3
people found this review helpful

Unavailable staff! Bugs in the room! TV sound goes off and won't come back! Staff was unfriendly, clerk stated "Oh Dear God" when asked to verify something for me. Very Rude! Pool was drained and in need of repair. Still had to pay even though I didn't sleep there after encountering all the bugs. Waited 1/2 hour for desk clerk that would be back in 15 minutes on two different occasions. Should have known when the first thing I say while waiting for clerk to return was a mouse in the front driveway.

Stayed June 2010, travelled solo
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Jeff Rose, Manager at Tahoe Vistana Inn, responded to this review
5 February 2011
I am sorry you did not enjoy your stay at the Tahoe Vistana Inn. We apologize for the bug you found in your room. Summer in the mountains creates somewhat of a challenge keeping the rooms bug free. However, since your stay we have hired an exterminator to resolve the issue. I hope you give the hotel another chance, we are confident we will not let you down this time.
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1 review
3 helpful votes 3 helpful votes
“Rundown hotel run by crooks”
1 of 5 stars Reviewed 1 June 2010
3
people found this review helpful

These crooks take advantage of the fact that one cannot see the property when booking online. We booked and paid for 3 nights in advance but when we got there it was so dark, rundown, depressing with small TV and no in-room internet that we ended up checking in to a charming hotel down the road for about the same price! The manager did not refund our money and turned outright hostile.

  • Stayed May 2010, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Jeff Rose, Manager at Tahoe Vistana Inn, responded to this review
5 February 2011
I am sorry you did not enjoy your stay with us at the Tahoe Vistana Inn. We apologize the hotel did not live up to your expectations. We are a small, rustic, family-run hotel in the mountains. What we lack in amenities we make up for in location. We are located across the street from beautiful Lake Tahoe and only minutes away from all the skiing, snowboarding, biking, hiking, kayaking you can handle. Since your stay, we added wireless internet in the lobby. I hope you give our hotel another chance, we are confident we will not let you down next time.
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IESHORTIE
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
“Bring your own Heater”
2 of 5 stars Reviewed 8 January 2010

I received a free stay due to a timeshare presentation, this was during Labor Day weekend ,so the town was extra busy due to busloads of tourists. When my friend and I arrived we were enchanted by the way the property sat a midst the tall pine trees. The Receptionist was very informative and pleasant. Our room was located away from the crux of the other cottages, but not far from the road. The room was very basic, outdated, clean but worn. During the day the sun was shining and the temperature was warm enough to wear shorts but at night it would get chilly. The old wall unit served I do not know what purpose because when we would return to the room at night we tried all the knobs to get it going only to find out it was unrepairable.We had just come from White Water Rafting so we did not bring coats and jackets. By this time the office was closed and no one was at the front desk. Most of the other lodges and hotels were booked due to the heavy tourists so we had to stick it out by layering ourselves with sweaters. The tv only had a few channels but who goes to Tahoe to watch TV. The next day we discovered some wierd ant like looking bugs in the bathroom but since we were next to all the pines we figured they slipped in through the pipes or Heater. The advantage of this place is across the street is the beach. Other than that it was ok for the resting and bathing of the few hours that we were actually in the room and for the fact that it was for free so I guess you do get what you pay for... Hee hee hee

  • Stayed September 2009, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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San Francisco, CA
1 review
“Nice, clean place with pretty front desk emplyees”
5 of 5 stars Reviewed 13 July 2009

I was traveling with my wife, and although we didn't plan on stopping at Tahoe, we decided to do so at the last minute. We stopped at this place because of the "dogs are welcome" sign, and were lucky to get their last room. The place is not luxurious, but it definitely worked for the price. The service we received would match any five-star hotel, the front desk seemed to be highly intelligent and very friendly. The amenities could definitely use updating, but we weren't in Tahoe to watch TV, it was too beautiful outside.

  • Stayed June 2009, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Tahoe Vistana Inn

  • Tahoe Vistana Hotel
  • Tahoe Vistana Motel
Address: 6549 North Lake Blvd., Tahoe Vista, CA 96148 (Formerly Charmey Chalet Resort)
Price range (per night):* INR3,622 - 8,025

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