Needed a place to stay for a weekend ski trip in Tahoe. This place seemed reasonable and had positive reviews. Since we were coming in from out of town we were going to be ariving after the office closed....at 9pm. What sort of place closes at 9pm on a weekend. The person who took my "reservation" said that the keys and info would be left outside the office. Well we showed up and there were no keys or no note. They literally left us out in the cold. After countless times calling the number and trying to get a hold of someone we had to abandon ship. Also, the "emergency" phone outside the office doesn't ever get answered...great in case of emergency. This place does a terrible job at accomodating its guests and making sure they actually get into their room. They never even returned my voicemails and I actually had to come back the next morning to completely cancel the rest of the reservation. Luckily, every other place in Tahoe City is open pasty 9pm and we are able to get a room and stay out of the cold....which is where this place left us! Terrible customer service!
- Lake Of The Sky Hotel
