I wanted to give The Pepper Tree a higher review, I really did, but I
have mixed feelings about my experience.
Let's start with the positive. The location of the motel is great. (It is NOT a bed and breakfast). It is centrally located within walking distance from shops and restaurants. We were located on the sixth floor and we had a killer view!
Now the not so positive. I reserved the "romance package." When I booked the room, I was told it would be a total of $300.00 INCLUDING taxes. When I arrived, it was $21.70 higher than I expected and when I questioned the additional charge, I was told that it was the tax which had NOT been included in the original $300.00. The "package" included a room with a king sized bed with a jacuzzi tub for two, a bottle of wine, a $60.00 gift certificate to a local restaurant called "Jake's on the Lake" and a box of chocolate truffles. The wine was Pacific Peak wine and although I thought it tasted ok, my love didn't care for it. We looked it up on-line and we found that it sold for around $2.69 a bottle. The truffles, although delicious, came in a tiny box of four. The room was small, the bed was moderately comfortable, but the jacuzzi tub and shower were great. The food at Jake's on the Lake was horrible, however. (Might I suggest that the management give out gift certificates to another local restaurant called Dockside 700- the food there was delicious)!
When I checked out and received a break down of the charges, in addition to the room ($238.70), I discovered I was charged $9.00 for the wine, $2.00 for the wine glasses, $60.00 for the "gift" certificate, and $12.00 for the chocolates. Had I known that when I booked the room, I would have
declined the "package" and reserved the room only.
My advice-ask for a breakdown of charges when you make your reservations or don't book the package; it wasn't worth it.
Response
Dear Lee & Marika,
After reading your comments about my review, I felt compelled to respond.
Had you read my original review carefully, I indicated that AT THE TIME I booked my reservation I specifically asked if the $300.00 included taxes and I was told that it did.
Regarding your comment about me not mentioning how the horrible food was at Jake's to someone at the restaurant, you are assuming that I didn't.
Again, had you read my review carefully, you would see that I did not give your hotel a poor review. I tried to be as neutral, fair, and honest as possible and even mentioned the positive experiences of my stay at your motel. It was my choice not to say anything to Marika when I checked out because I chose the option of writing a review on trip advisor. I am not asking for a refund. I am not bad mouthing your establishment.
I am choosing not to stay at your motel again.
- Pepper Tree Hotel
- Pepper Tree Motel
