I've stayed at this hotel many times over the last few years for business. My office is literally down the street, AND I am a Platinum SPG member which makes this hotel my number one choice only for those reasons. However, I have stayed in enough Sheratons over the years to see that this particular location can do some improving. Often, I have been upgraded to a club room which I think is the best location in the whole complex because it is in the same building as the gym, business center and front desk. But the bathrooms don't seem to be as upgraded in these rooms as they are in the rest of the complex. Also, I have noticed a few stains on the carpets which didn't look appealing. However, if I am assigned to a room in one of the other buildings, I find it inconvenient, especially when it gets cold in the evenings. Also, when I arrive early in the afternoon, I seem to get better service than when I arrive late at night. One time, I arrived at 1am after a LONG DRIVE, and was treated with less than acceptable service - However, in the morning, the manager was very accommodating about my complaint.
One place I do like in the hotel is the restaurant Faz. The wine selection is reasonable, and I have always enjoyed their food. They also have the same menu for room service.
As far as value, I have seen the price of this hotel go up to $300 a night, and as low at $90. I honestly would not pay more than $150 for this hotel. The quality and cleanliness isn't worth more than this, and the front desk service of the evening and night staff can certainly improve.
But as I've said, I will continue to stay at this hotel because I am an SPG member and it is located very close to my office.
- Sunnyvale Sheraton
