this is the perfect time for me to definitely give a very good comments to the fair oaks inn at 385 e weddell dr sunnyvale. as i am very greatful and thankful to them in the way they have addressed each and every of our concerns immediately after my complaint without any hesitation! and ensured that we were comfortable for the rest of the stay there! and offcourse we have to mention that they did take our complaint very seriously and started acting on them right away immediately with a smile;)..which i didnt expect it to happen...and very rare! kudos to the good front desk service maintained and mainly thanks again for them to listen to our complaints and hope if they can improve the complaints on them...definitely it will be one of the best hotel to stay at this very decent/moderate price!! and i can bet nobody can beat their price for the kind of facility they do provide..but offcourse if with better service/care can be taken in future which is very important!!!

Beware when you check in !! The first thing you see is a sign that says NO REFUNDS!!! NO EXCEPTIONS!!/ The place is nasty , the blankets have stains all over them, we found old food next to the dresser. The sheets came off the bed and the bed pads were so disgusting!!!towels are stainned and ripped. We had to ask the housekeeper for new sheets and towels because they sheet had a big rip and the towels looked like they werent washed (the housekeeper told us it would take a couple hours for the towels to get washed). The final thing that did it for us was the t.V. wouldnt work right so I called the front desk and the rude lady (she said she was the owner) said she would come up and fix it . When she came to fix it she said it was our fault the T.V. didnt work since my daughter must have hook up a game to it???? She then told me I would have to wait till her husband came home to fix it Well, this happened at 3:30 PM and her husband would not be there till after 10:00 that night !!! I asked for another T.V. and she said no. I then told her I did not want till wait for her husband to come home at 10:00 PM to go ahead and just give us our money back . Well she said she would not give us our money back no matter and we could call the police if we wanted to. I HAVE NEVER HAD THIS HAPPEN AT A MOTEL before. Even a motel as cheap as this one.

The room was comfortable and very clean and the bed was comfortable. I'll stay there again.

I requested a non smoking room, when I got to the room I noticed a smoky smell so I went back to the front office and told the lady I smelled smoke. Instead of moving me to another room the desk clerk insisted the room was non smoking.

Bathroom reeked of smoke

The mini fridge was broken

No cable, just fuzzy reception

Lumpy dirty carpet

Dirty bathtub, dirty sink

No alarm clock

Towels are rough and feel like sandpaper

I asked the desk clerk for 2 extra face towels and she claimed she didn’t have any.

I had to take sleeping pills to make myself fall asleep, I was so disgusted.

I was suppsoed to stay for 4 days but checked out after one night, I told the desk clerk why I was checking out early and then she decides to offer me a room in the non smoking area. She should've offered me the option when I complained to her the first time.