The Holiday Inn brand has gone downhill over the last few years. You can't depend on what you'll get. This hotel is way overpriced. The sort of place you'd expect truckers to use on their routes. Everything looks worn and in some places shabby. The resturant is dark an dingy and you wonder about the sanitation. Fresh paint, better lighting and new carpet would do wonders. The room was adequate for one night but I'd not stay there longer. I moved to the Embassy Suits down the road and got a much newer hotel with more room and amenities for a lower price. Actually, you can't even compare the two hotels they are so different.

Allow me to sum this up: I was insulted by the management repeatedly. They didn't seem to have answers for my questions nor did they show care for my concerns (about little things like a functioning bathroom). I did get a great price booking online - but it wasn't discounted enough to compensate for little to no quality of service. I would've been more satisfied at a SUPER 8. I cannot stress it enough: if you do not care about quality or service, then this place is for you.

Stayed there last Friday night. Asked for a first floor room. The desk man told me they had a room on the first floor but the sixth (or was that the fifth) floor would be much quieter. That should have been a clue.

We were traveling with friends visiting from Miami Beach however, they made reservations at the Holiday Inn Express one block down.

I called the hotel and inquired about the best rate for a non smoking and was quoted $159 explaining that I have AAA and AARP. I then went on line and found the room for $111 and I reserved it. Nothing was mentioned about a convention center tax or a tourist tax so I was quite surprsed to be charged three seperate taxes on a room for one night.

I went to sleep O.K. however, my wife wasn't even able to get to sleep. I was woke up at about 10:00 p.m. a bunch of dishes clanging and a cart making a terrible noise. They were picking up the dinner trays. About 11:00 p.m I was woke again by a bunch of people whopping and yelling. It was the lounge patrons outside smoking and partying. My wife called the front desk to complain and in about ten minutes it was quiet and we both went to sleep. We were again woke up about midnight by the same yelling and general partying noise. She again called the front desk.

If you're into partying till the club closes, this might be the place for you, if you're trying to get a nights rest you might want to go to the Holiday Inn Express.

We stayed here in September 2007 thru Hotwire.com and loved it. Had the top (5th) floor on the Priority Club level even though we were using Hotwire!

We stayed there again September 5 & 6, 2009 in the North Tower as we had requested and were given a standard king NS room on the 4th floor.

We always have to eat at least one meal at Houlihan's which NEVER disappoints us, no matter which state we are in.

I agree the rooms are a 'bit tired and dated' and could use some new linens, carpeting, etc.... this is still a good hotel. We have been treated like regular paying customers on our stays there rather than budget conscious Hotwire customers. (Not ALL hotel chains treat us this way when we use Hotwire!).

We will definitely return there whenever possible. Close to SFO and the car rental place.