I am convinced that the reviews on this website were posted by employees because they in no way mirror the experience I just had with Shirley Garcia, the agent I just spoke to. I called to cancel a reservation according to their 48 hour cancellation policy and all she kept telling me was that I had to contact Booking.com even thought that is not how I made the reservation. She was rude and unhelpful and kept repeating herself over and over like I was an idiot. Turns out, my reservation was actually booked through InLink, NOT booking.com. When InLink called the property to ask permission to cancel my reservation as I was 2 hours after the deadline, I was told Shirley asked the owner himself and that I was" lucky he was in a good mood" and granted my cancellation. With agents like that and an owner who is apparently never in a good mood, I am glad I never had to stay here. By the way, be careful of their cancellation policy as it is VERY unclear. Their website says 48 hours in advance but doesn't indicate that this means 48 hours prior to check-in time. Note to the grumpy owner: cancellation policies should be outlined clearly and your staff should be nicer to people they have never spoken to before.
Room Tip: Service is so poor, don't even bother staying here
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC