An unscrupulous employee of this motel stole my confidential data from motel records and used it for disgusting purposes. It was easy enough to change my credit card number but somewhat less convenient to change my telephone number, email address, and home address.
I complained to Best Western International about this incident and about their lack of regard for my privacy and safety. Their response: "We apologize for the issues you are having with the staff at the BEST WESTERN Santee Lodge." Not a word about the theft of my confidential information. Not a word about the harassment of guests by employees. Not a word about steps I should take to protect myself from further consequences of the theft.
I wonder whether what happened to me is simply business as usual at Best Western. If so, they should advertise. The public ought to know.
- Best Western Santee
- Santee Best Western
