12/27/11 Visit

A very good sized room, with parking right in front of our room (all other rooms have this access as well I believe). I found the blankets/bed to be quite substantial (especially compared to the motel 6 we stayed at the previous night), a nice lcd screen tv w/ HBO, and close to many restaurants and grocery stores. They accept pets at a $15 charge and gave us a pretty good sized bone :) with our "dog-friendly room." Also appreciated that the room kept the sun light out in the morning. This isn't a luxurious property by any means, but it is a safe, comfortable, and quiet place to stay while needing a place to sleep for under $100.

Stayed the last weekend in October 2011 with friends who were participating in the Healdsburg Half Marathon. Room served it's purpose, clean, comfortable and much, much cheaper than staying in Sonoma or Healdsburg.

We've stayed at this Best Western 5 times...twice over Christmas with other family members in nearby rooms. Staff members have always been helpful and courteous and our rooms large, clean, quiet and nicely appointed. Even my sister's pet friendly rooms were in good shape and fresh smelling and the pet rate was reasonable. The on-site restaurant is a plus for our family because we're all breakfast eaters. We're happy to pay a few dollars for freshly prepared sausage and eggs or a stack of hot cakes with good quality coffee and juice instead of feeling obligated to eat cold cereal and packaged pastries because they're "free." As others have noted, this is a nicely landscaped, established property that features comfort more than glitz. Compared to several other Santa Rosa properties, we think it's a find, which is why I'm on the site now to reserve for Christmas 2011.

I stay at BW properties over 30 nights a year and usually chose a Plus property as they are a cut above the regular BW's. In this case I was unsure why this property deserved that designation. It was OK, but really had nothing Plus about it.
This location is more like an old motor inn, single story with a nicely landscaped central space. The rooms were clean, the WIFI worked well and the shower head was very good.
The two main issues I had were the lack of free breakfast and just plain rude service at check-in. As to the first, there is a small restaurant on the premises where you can purchase breakfast. This is the only BW I have stayed in where breakfast was not included in the price of the room. We did not eat at the on premise restaurant so I cannot comment on it.
As for the service, the women who checked me in was downright rude to the couple ahead of me and curt with me. The couple ahead of me asked about local places to eat and if she had a recommendation. She turned the receipt she had given them to the other side and said, " they are all here", that was the end of the conversation....
When I checked in I could not remember my license number which was required on the form. I said I did not know it and would go check, she said "I don't really care what it is just make something up". OK, I had to ask myself then why am I providing it in the first place?
The neighborhood it is in is mostly car dealerships and brake shops, not particularly a great place to stay. I am sure there are better places to stay in Santa Rosa with better locations and friendlier service.
Overall, I repeat my question, why would BW make this a plus property?