My wife and I booked a room for 4 nights as we were in Santa Rosa to visit our son and our grandkids. This hotel was the most disgusting and gross place I have ever seen or smelled in my life. They tried to give us a room that reeked of horrible animal feces. We opened the door and gagged. We went to the main office and they assigned us another room. We went to it and noticed there was a family living in the room right next door and the Santa Rosa police were there for reasons unknown. Of course we went back to the office and said that room would be unacceptable as well. They then gave us the keys to two more rooms to inspect. Opened the first one and it smelled like urine. Went to the second and it smelled of mold. Decided to use it as we only intended to use the room for sleeping. Once in the room we noticed that there were drips (different colors of stains) on the walls in multiple places. We were so repulsed that we were afraid to even touch anything. The beds were the cheapest and squeakiest things I had ever seen and one of them appeared to have been chewed up on at least on one corner by a dog or some other large animal. I say other large animal because the smell was so bad in the first room that they should pull up the carpets and even rip out the sheetrock and start over again. You may want to know that nobody will be making up your room each day as well. You must get your own towels and linens from the front office. Lastly, I don't have any problems with homeless people but I don't want to spend good money on a room where the hotel is nearly half filled with them. One of the hotel clerks even admitted to my wife that she likes it when the cops are there because she feels safer. The rating I gave was terrible but in reality it doesn't even deserve that. If I could I'd give it a minus 10, I would. You have been warned!

Those people who are disappointed in an "Extended Stay" probably do not understand the rules.

No breakfast in bed, matter of fact no one is even going to make your bed nor dust that end table next to the bed. The staff did everything that I expected but that was very little. If you expect someone to leave mints on your pillow each night, stay at a place that is 4 times the money.

But if you want a nice, clean, easy to get to, reasonably priced room and want to spend your money on other things this could be the place for you.

We always enjoy our stay.

Me and my mother stayed here on a recent trip to Sonoma and Napa. I would highly advise people to avoid this place at all costs. Now I understand that Extended Stay is minimalistic and we didn't expect a ton from it. But we did request a room with comfort bedding and expected all the things promised in the room to be in proper working order.

First of all: The beds are like sleeping on cement. I kid you not. If you like feeling like you're sleeping on bricks, by all means. But I did not get a good nights sleep at this place, even when they finally did give us the mattress topper we paid for. Believe me- it didn't help.

Second off: the walls are like paper. Our neighbours were clearly LIVING here as they offer monthly rates (some of the people outside looked like vagrants...), and they played loud music most of the night. The people above us were stomping on the floor all night, I swear it sounded like jumping jacks. For $85 a night, I expect a comfortable bed and some quiet. I found neither at this place.

Third: The customer service at this place is awful. It took them 2 hours to get us a new toaster since the one in our room was inoperable. Sure the new one worked, but it sparked something awful. Oh, and btw, if you want anything, even toilet paper, you have to visit the front desk to get it. They will not send anything to your room. Our television remote did not work at all and we had to re-program it (and even then it didn't work for more than 15 minutes). No, the hotel will not send someone down to fix it for you. There was absolutely no hair dryer provided and our toilet hardly flushed. When we arrived, there were no blankets on our bed and that "comfort bedding?" A thin blanket stretched over the top of the mattress. That was eventually righted, but as I said before, it didn't make the beds any better.

Fourth: There is internet here, wireless, for a fee of $5.00 a week. BUT. It's debatable if it will work every day. It worked fine for one day. But after that? We hardly had a signal and demanded our money back.'

Last but not least: to shut our door, you had to slam it multiple times because it stuck terribly. That just kind of annoyed me, not really a deal breaker, but I figured I'd throw it in any ways.

The one and only thing I will give this hotel is that the floors were NOT sticky. But that's it.

To be honest, for $10 or $20 more, you can stay at the Best Western Garden Inn nearby, which at least has the backing of a reputable company behind it. Seriously, don't stay here. I will never ever consider an Extended Stayamerica again.

I would like to note: We spoke with hotel management and our problems were NOT solved. If we hadn't booked through a third party, I assure you we would have left 2 minutes after arriving.

Having worked as a customer service analyst for many years, I was very impressed with the staff and the professional way I was treated from the beginning. The room is clean and quiet, and the staff was eager to do everything in their power to make me comfortable.