The hotel was very clean, comfortable and reasonable. Staff was extremely friendly and helpful. The Manager went way out of his way to recommend wineries and great places to eat. He even followed up with a "thank you" note for staying at the Fountaingrove Inn....with that kind of personal touch, you bet I'll be back.

My husband and I enjoyed a weekend at this hotel while in Santa Rosa for a concert at the Wells Fargo Theater and visiting the Charles Schulz museum. We got an excellent rate through Hotwire but did not know what to expect. We were given an extremely warm greeting by Chris (head concierge) who clearly loves his job and providing information about restaurants and activities in the area.

We really liked the hotel's decor, including the horse theme. The room was quite big, with ample amenities and a sliding glass door that open just enough to allow for fresh air.

We had a fantastic dinner at the hotel's Equus restaurant.

We will certainly stay here again the next time we are in the area.

We booked a reservation through Expedia for a Christmas Eve stay in a King Suite at Fountaingrove Inn. At the time I made the reservation, the $209 rate I paid for the suite was over $100 more for the suite than a standard (AKA "deluxe") room, which was around $97. When we arrived to check in at around 5 PM, the hotel parking lots were empty and the place seemed basically deserted. I went to the front desk, where a large sign informed me that I was talking with the hotel "concierge," whose name I unfortunately cannot recall. When I gave him my name and told him I was there to check in, he informed me that my reservation was for a deluxe room. I politely informed him that was incorrect, and that my reservation was for a suite. He condescendingly told me that when guests book through Expedia, the reservation is always for a deluxe room. He told me that he would check to see how much it would cost to upgrade my reservation to a suite. When I protested that I had reserved a suite and had paid substantially more for a suite than a standard room, his outrageous response was that no matter how much I paid, reservations made through Expedia (and Hotwire) reserve only a standard/deluxe room. Excuse me? After some back-and-forth discussion on this point, Mr. Concierge condescendingly said he would call someone to find out if he could, "as a courtesy," give us the suite that we had reserved and paid for. Fortunately, whoever Mr. Concierge called consented, and we were given the suite, but I am still upset by the bad experience.

Adding insult to injury, it turned out that the hotel really was virtually empty. The large parking lot for the wing of the hotel that we stayed in had only one other car in it. Why hassle a guest over charging them to upgrade to a suite when there is plenty of space available? Why hassle a guest for a hotel/Expedia mistake anyway?

I am not sure if this was a scam, or if the "concierge" is just a terrible hospitality professional, but in any event we will never stay there again.

Otherwise, the hotel was ok. The suite was very clean. Decently furnished but very stark, as if the decorator had been going for a chic minimalist look but fell a bit short. It was very quiet, but I am not certain whether that was because the hotel was empty or because it is well constructed. The hotel's plumbing needs to be upgraded-- it takes 2-3 minutes to get hot water.

This hotel is located right at the foot of Fountaingrove Ave and is a great place to stay if you are doing business in the Fountaingrove/Round Barn Ave area. The rooms are spacious and are not too cluttered with useless stuff. The pool is a bit small, though useable for swimming laps.

The restaurant has a happy hour on weekdays from 4:30 - 6:30, which is a great deal. I would stay there again if I'm up in the area.