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BEST WESTERN PLUS Wine Country Inn & Suites – reviews, photos

2.5 of 5
870 Hopper Ave, Santa Rosa, CA 95403 (Formerly Holiday Inn Express Santa Rosa)
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BEST WESTERN PLUS Wine Country Inn & Suites
BEST WESTERN PLUS Wine Country Inn & Suites
BEST WESTERN PLUS Wine Country Inn & Suites
BEST WESTERN PLUS Wine Country Inn & Suites
BEST WESTERN PLUS Wine Country Inn & Suites
BEST WESTERN PLUS Wine Country Inn & Suites
Ranked #7 of 27 hotels in Santa Rosa
4.0 of 5 stars 43 Reviews
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43 reviews from our community

    Trip type
Traveller rating
    14
    16
    11
    2
    0
Date Rating
Sacramento, California
1 review
“Christmas with the Best”
5 of 5 stars Reviewed 29 December 2011

I just spent Christmas Eve at the Best Western Wine and Country Inn. I just want to say thank you for such a comfortable nights stay at such an amazing rate. My girlfriend and I travel allot and this was our first time staying at this hotel. I must say we were impressed by the cheerful staff even though they were working on the holidays. That as well as the beautiful rooms comfortable beds and balconies with walls high enough to provide privacy yet still a beautiful view. Finally there breakfast was probably one of the top I have had for a continental breakfast including my favorite biscuits and gravy. I do not work here I promise but I cannot speak highly enough for this wonderful stay. I cannot wait till I return to the wine valley and get a chance to stay here again.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jaysen T about BEST WESTERN PLUS Wine Country Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Windsor, NJ
1 review
2 helpful votes 2 helpful votes
“Comfortable Getaway”
3 of 5 stars Reviewed 12 December 2011
2
people found this review helpful

My wife and I spent a 3 day weekend in Sonoma wine country in early September. We stayed at the Best Western Plus Wine Country Inn & Suites (formerly the Holiday Inn Express) on Hopper Avenue in Santa Rosa. This has good access to nearby Route 101 without being directly on the highway. It is located north of downtown Santa Rosa making it a great location to explore the Russian River, Dry Creek and Alexander Valley wineries. The Best Western room was comfortable and what you would expect for a chain motel. It does offer a free breakfast off the lobby which included breads, cereal and hot eggs,bacon and waffles. There is an outdoor pool for the warmer weather. The property is surrounded by other development with parking in the rear and the front. I would recommend it if you are looking a mid range places to stay in the area.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask bobcane50 about BEST WESTERN PLUS Wine Country Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Senior Contributor
26 reviews 26 reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
“The Travelzoo $79 package made it almost a good deal”
3 of 5 stars Reviewed 17 November 2011
1
person found this review helpful

We booked the Travelzoo $79 package, which seemed to be a great deal. The breakfast was good and check-in was easy. However, I swear that the Travelzoo ad mentioned a jacuzzi spa and there wasn't one on the property. Also, the pool wasn't open the hours that the front desk person said it was. Sunday after an early breakfast, we went back to our room changes for a swim, only to find the pool still closed until 10am. Our balcony overlooked a garbage dumpster, not nice to look at or smell. Worst of all, our room smelled like smoke and when we called the front desk to request a switch, were told that we couldn't switch and so we had to open doors and windows on a cool November evening to try to air the room out .Can't say I would recommend this and I am not a picky traveler in general.

Room Tip: Make extra extra sure they book you into a non smoking room.
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  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Deedumans about BEST WESTERN PLUS Wine Country Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WineCountryHotel, Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
19 November 2011
I would like to thank deedumans for their review of our hotel. The promotion we ran last month was an outstanding deal, and I'm pleased you were able to take advantage of it. There were a couple different options for that particular promotion, one featuring our two room jacuzzi suites, and one featuring our standard rooms. The promotion you chose was for the standard room. I am sorry that our heated pool was not unlocked, that was an oversight on our part, and I will bring this to the attention of our staff so this error is not repeated.
Thank you again, and I hope you come visit us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monterey, California
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“a pleasant stay”
4 of 5 stars Reviewed 8 November 2011

My wife and I picked this motel primarily because it was dog friendly, and we found we made a good choice.

The motel is near the freeway, but away from the noise. We had a 'suite" - two adjoining rooms, one that had a sofa bed, fridge,microwave and jacuzzi tub - which had been recently remodeled. Although the work was not excellent, we could tell that the rooms had been redone and painted. The rooms were clean, the bath towels good, as were the little soaps, lotions, etc. We were upstairs and had two balconies, one in each room.

There are several fast food places, an Applebees and a gas station across the street, and other amenities nearby. We found the breakfast room to be large and clean; along with the usual pastries etc. they also served eggs and bacon. The staff was friendly and helpful.

We do not expect full service hotel excellence at places like this, but we were perfectly happy and pleasantly surprised with our stay.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 1montereyman about BEST WESTERN PLUS Wine Country Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Better than Expected”
3 of 5 stars Reviewed 5 November 2011

The Best Western Plus was the only hotel we with a reasonable rate in the Napa area. The experience started as a disaster, we pulled up to what looked like a roach motel. I have a policy that if you have to drive up to your room, you minus well sleep in the car. But we had a baby in our party so after a frantic failed search for a traditional hotel with availability, we went inside. As we checked in, we reminded the front desk clerk that we called ahead a crib that morning. He said he had no record of that and there were no cribs available. Ok we have hot rock bottom, now it is time for the BW to redeem itself. We opened the door to the room expected to see a crack house, but we were very pleasantly surprised to see a room that would rival a Courtyard or Ramada. The front desk then came through by doing a quick fix on a broken crib and brought a workable model to our room. Overall, the stay was way better than expected when we pulled up. I would prefer to stay in a traditional hotel, but for the money, this is a decent hotel.

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask drashba about BEST WESTERN PLUS Wine Country Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about BEST WESTERN PLUS Wine Country Inn & Suites

  • Holiday Inn Santa Rosa
  • Santa Rosa Holiday Inn
Address: 870 Hopper Ave, Santa Rosa, CA 95403 (Formerly Holiday Inn Express Santa Rosa)
Price range (per night):* INR7,113 - 10,026

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