I agree with the other current reviewers for this motel. I had a fairly good recommendation for the place, but it seems it must have gone down hill since this person visited. Upon arrival, we were already nervous. There were workmen staying there for a local construction job of some sort and they were sitting on the steps, on the sidewalk, and leaning against their trucks, drinking one beer after the other. Swearing. Laughing too loudly. We requested a room far away from them and got it. Young, fairly friendly lady checked us in, but didn't offer any welcome or info-kept disappearing around the corner, where I believe she was asking manager questions.
Our room was OK, but sort of ridiculous. Had king bed. You couldn't walk around the room hardly at all. The nightstand had been pushed under the desk...hello? The round table and two chairs (which we could barely sit in) were pushed together and you could hardly move them at all. The bed was comfortable. TV OK, limited channels. Remote worked sporadically. We opened our window, but got nervous about the crowd outside. So, closed it and turned on AC. Bathroom was fine but again, wasted space.
While DH went to find a laundry, I stayed behind to pack and organize our stuff. A man tried to enter our room. I heard his key card slip in the lock and he tried to open the door. I yelled out to him to see what he wanted and he apologized. He didn't sound drunk to me. I called the office and same young lady told me she would call me back, which she did. She said the man told her he was confused and thought his room was on the first floor, not the second. Right.
Whoever was on the second floor walked all night long, slamming drawers, doors, stomping, moving furniture. We didn't sleep well. They did it again in the morning.
Breakfast was OH SO not worth it. Same as previous reviewers state. Upon checkout no apology from management about noise, room problems, etc. I highly do not recommend this motel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 February 2011
Dear Guest,
Thank you for choosing Americas Best Value Inn & Suites - Wine Country for your recent stay in our area.
I am sorry that the behavior of the workmen made you feel uncomfortable.
Thank you for taking the time to give us a review, it is much appreciated. Upon receipt of your review, the following steps were taken:
1) The management staff received additional training as to their responsibility in seeing to it that guests are reminded of their responsibility towards other guests to behave appropriately.
2) Maintenance staff was instructed to look into the matter of a king size bed in a small room and to see if possibly some changes could be made.
3) Maintenance staff was instructed to see to it that the television and the remote control in the room which you were given are in proper working order.
4) The matter of the breakfasts is being looked into to see how we can best service our valued guests
I hope that the next time you are in our area, you will once again choose to stay at Americas Best Value Inn & Suites - Wine Country. I think you will be greatly pleased.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC