As owners and innkeepers at the inn, it is always disappointing to us when a guest does not have an enjoyable time here at Melitta Station Inn.

Your original request was for our only Family Suite on a date over Thanksgiving. At that time the suite was not available on account of an existing reservation by a return guest. The agreement we made was that you could have the suite on week-end nights at a special inclusive rate for three persons.

In response to your call at 6pm on the day of check-in, we agreed to serve you afternoon tea on your arrival that evening. This we did with good grace, providing a selection of teas, antique china, scones and shortbread as I do for all our guests. We offered extra tea/scones/shortbread and you assured us you had sufficient so that you had no need to go out for anything further to eat. Before leaving you to settle in we checked that you were warm enough both in the lounge and bedroom.

As a safety issue we have no locks on any doors leading to the hot-tub area. I opened these for you as we went round so I could show you how things work. I explained the working of the facility, and said that although we usually asked guests to cease use by 10:00 on that day there was no-one else to be disturbed.

The next day (Sat) your intention was to go on the balloon flight. We adjusted breakfast time accordingly, even though the flight included a breakfast. The weather apparently prevented the balloon flight, so that our arrangement for a 10am breakfast (long after our regular 8:30am time) was perfect. On reading your comments, we checked with your balloon flight company who recommended a hotel for easy access to their launch site, since you had only one car between the three adults.

A 2nd flight attempt was to be made the next day; so instead a visit to a spa was organized. This meant that your teenage adults were left in Santa Rosa for the afternoon. That evening these 2 teenagers had to walk back to the Inn in the dark. We gave them , and they enjoyed, cake/cookies and hot chocolate.

As we discussed Sunday arrangements on that Saturday evening, I explained that check-out on Sunday was by 11 am. Breakfast was cooked and served at the agreed 10 am to the teenagers. We allowed your son and daughter to be here nearly 2 hrs after check out time awaiting your return. When you returned to the Inn at 12:45pm we offered coffee and cookies to allow you to refresh and pack for check-out.

The request you made for a warmed up breakfast 3 hours after cooking time is against our own policy of everything being home & freshly cooked to perfection at the scheduled or pre-arranged time. The request for a refund of the breakfast price is not relevant since we are a B&B not a restaurant and breakfast is an implicit part of our service whether taken or not.

We regret that you felt you had such a bad experience and assure all our valued past, present and future guests of our love of, dedication to, and intention to maintain the high standards that have made Melitta Station Inn well recognized as a Santa Rosa & Sonoma Valley accommodation of high caliber.