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Quality Inn and Suites Santa Rosa Wine Country – reviews, photos

2.5 of 5
3000 Santa Rosa Ave., Santa Rosa, CA 95407 (Formerly Pacific Inn and Suites)
Hotel amenities
Quality Inn and Suites Santa Rosa Wine Country
Quality Inn and Suites Santa Rosa Wine Country
Quality Inn and Suites Santa Rosa Wine Country
Quality Inn and Suites Santa Rosa Wine Country
Quality Inn and Suites Santa Rosa Wine Country
Ranked #15 of 27 hotels in Santa Rosa
3.0 of 5 stars 66 Reviews
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66 reviews from our community

    Trip type
Traveller rating
    11
    17
    16
    13
    9
Date Rating
Orlando, Florida
Senior Contributor
38 reviews 38 reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
“Quiet stay in comfortable room”
4 of 5 stars Reviewed 1 November 2011

Hotel is of older vintage, located on the old highway before the 101 freeway was pushed through. I had a nice stay there and would stay there again next time in Santa Rosa. Staff was courteous and competent in handling a walk-in customer, and I am sure they would handle reservations made through Choice Hotel's central reservation system, even if they appear to have problems with hotel-made reservations.

  • Stayed October 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St.Gallen
Senior Contributor
27 reviews 27 reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
“Strategic location for Sonoma and Napa”
3 of 5 stars Reviewed 22 October 2011

This place is located strategically if you want to tour Napa and Sonoma Wine country. The Hotel is simple and a little out of date. Rooms a re average size and quite. You can get a good nights sleep. Breakfast is OK, though the Breakfast Room is pretty poor.

Room Tip: Right next to the 101, McD, Starbucks and other shops
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  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Anthony W about Quality Inn and Suites Santa Rosa Wine Country
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
“Management plays the yes man game”
3 of 5 stars Reviewed 23 September 2011 via mobile

The rooms definantly match the price, but as soon as there's an issue with cancellation, the staff played the agree game and followed it by doing nothing. Ultimately we phoned the facility manager and it took 2 days to resolve our issue.

  • Stayed September 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Muthlove about Quality Inn and Suites Santa Rosa Wine Country
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gresham, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“NO customer service.70 day reservation in advance,still wrong!!”
1 of 5 stars Reviewed 19 September 2011

2 couples traveling together,1 car.Made the reservation on 7-5-11 for 9-14-11 they still could not give me a bottom floor room, what I requested.Blamed it on the person not there,"He forgot to write it down"We arrived at 3pm parking lot had 5 cars in it, I know everyone who booked was'nt checked in yet, so why not trade a room and accomadate the FIRST one to book??They made the mistake but would not give me a bottom room,both men in the party have breathing issues and they have no elevator.All the manager (Roger Patel)said was "Sorry"
Later after I stormed off very pissed with no help what's so ever, Roger Patel told my brother-in-law "tell her I will cancell her reservation"did I say 2 couples 1 car????What an idiot,and he is the manager!!Don't stay here.no food in the morning either on that point it's first come first and only to eat.Beds are awfull,if you have a dog you will love it!!!Worst management skills I have ever encountered. Just to make himself feel better he told my brother-in-law"I called my corp. and I am in the right" OK your whole company needs a big pat on the back because I am not going to just go away I will let EVERYONE I can know how you treat people,how you JUST don't care if we come back or not,I will let it be known on every website there is, I read these before I book a trip and so do all my friends and there friends and there friends and so on and so on..................

Room Tip: our room had a roof out the window an A frame so it covered whatever view there was.Yeapppp just an...
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  • Stayed September 2011, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
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“Disappointing”
2 of 5 stars Reviewed 29 August 2011
1
person found this review helpful

We were in town for the marathon. This hotel should be avoided. When we asked for more towels, we were told to "come down and get them." This place is in serious need of updating..old linens, thin towels, dirty carpets. Breakfast was stingy, less than minimal, and not very well attended. We will not be back, and in fact will choose another hotel first if at all possible. VERY overpriced - Not a good value for the money.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask rdb812 about Quality Inn and Suites Santa Rosa Wine Country
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Quality Inn and Suites Santa Rosa Wine Country

  • Quality Inn Santa Rosa
  • Santa Rosa Quality Inn
Address: 3000 Santa Rosa Ave., Santa Rosa, CA 95407 (Formerly Pacific Inn and Suites)
Price range (per night):* INR4,985 - 10,586

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Quality Inn and Suites Santa Rosa Wine Country
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