2 couples traveling together,1 car.Made the reservation on 7-5-11 for 9-14-11 they still could not give me a bottom floor room, what I requested.Blamed it on the person not there,"He forgot to write it down"We arrived at 3pm parking lot had 5 cars in it, I know everyone who booked was'nt checked in yet, so why not trade a room and accomadate the FIRST one to book??They made the mistake but would not give me a bottom room,both men in the party have breathing issues and they have no elevator.All the manager (Roger Patel)said was "Sorry"
Later after I stormed off very pissed with no help what's so ever, Roger Patel told my brother-in-law "tell her I will cancell her reservation"did I say 2 couples 1 car????What an idiot,and he is the manager!!Don't stay here.no food in the morning either on that point it's first come first and only to eat.Beds are awfull,if you have a dog you will love it!!!Worst management skills I have ever encountered. Just to make himself feel better he told my brother-in-law"I called my corp. and I am in the right" OK your whole company needs a big pat on the back because I am not going to just go away I will let EVERYONE I can know how you treat people,how you JUST don't care if we come back or not,I will let it be known on every website there is, I read these before I book a trip and so do all my friends and there friends and there friends and so on and so on..................
Room Tip: our room had a roof out the window an A frame so it covered whatever view there was.Yeapppp just an...
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