I had booked a room at this Extended Stay more than a month in advance for a half marathon event in Windsor for 'One King Bed and sleeper sofa.' When my husband, brother-in-law, and me arrived we found all they had available to us was a King bed with no other options for additional room because the hotel was overbooked. The manager was not on site but was reachable by phone for the one front desk staff (the manager refused to speak to us on the phone). At first they said 'no rollaways available,' and then after much ado they agreed to put a rollaway in the room. When we returned later that evening there was no rollaway to be found (story about the elevator was broken...). Out of luck I happened to see one in the hallway on another floor and dragged it to the room (incredibly disgusting bed too). Long story short I spoke with the manager after the overnight stay and she said she had put a gift certificate in the mail for a free overnight. I told her the issue was that we should have been accommodated with at least a discount for the night we were there and the room we requested be taken off their inventory when people book online (only one in their inventory according to manager). She said she would get back to me after she spoke with her Regional Manager. Now it's been two weeks and no reply and no gift certificate. Really amazingly bad service -we wanted an inexpensive place to lay our heads and it turned into a serious ordeal. So just a heads up to future bookings to call the hotel and make sure they have the exact room type you need.
- Extended Stay Santa Rosa
- Santa Rosa Extended Stay
