I had a work project a few blocks away at the Santa Monica Police Department. The location of this hotel worked perfectly for me because I could simply walk to work and back everyday. As a Platinum, I was treated very well. I was pleasantly surprised when I checked in because they said that there is no charge for parking when you're Platinum. The rooms are, as some have said, not large. They are also not very new. But the TV is new, the bedding is good, and I got a good night's sleep. The hotel looks north and south so you don't really have a true view of the ocean, but the room I had did have a partial view looking north toward Malibu. The hotel is about a block from the pier and there are lots of places to walk to and eat at nearby. The service here was very good. I asked for a very late check out on the last day and was given it at no additional charge. I had dinner each evening in the hotel bar/restaurant. I highly recommend the caesar salad with grilled salmon. One of the greatest parts of the hotel was the bartender, I believe her name was Eugenia. She was there each night, and remembered what I wanted to drink each time I came back. She was very personable and said she's been with the hotel for about 20 years or so. Having good people who make you feel "at home" is a big deal when you're away from home all the time. The only complaint I had about this hotel was the sink in the bathroom. If you've read reviews from me before, you know I how much I hate the older "low" level vanities. If they'd re-do the bathrooms in the hotel rooms, it would have been much better for me. But I'd probably still stay here again anyway.
Room Tip: Rooms on the north side and on the higher floors have a partial view of the ocean. Rooms on the sou...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 February 2012
Hi Engineer911,
Thank you for taking the time to review our hotel. First and foremost, thank you for being a Platinum Priority Club member with us. We love it when members stay with us and appreciate any and all feedback we recieve. I'm glad that you found our location and service to be great. Creating great hotels that guests love is something we constantly strive to achieve. We aim to always provide the highest level of customer service to our guests and we are truly grateful to have someone like Eugenia who provided you with a home away from home experience.
Thank you for staying at our hotel and we look forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC