I made a reservation for January 12, 2012, on December 5, 2011. I wanted an ocean view room, and a woman named 'Joy' gave me a decent rate, which I wrote on the printout of the reservation. When my husband and I got there, Michael Torres essentially told me I was a liar, that Joy "could not have given me that rate". I asked him how I knew her name, showed him my printout with her name (and a handwritten note saying what a 'joy' she was to deal with), and then Joy herself came out and also said I wasn't telling the truth. This made me angry, but we checked in anyway. I had no reason to lie. We'd flown from NYC, and were not unaccustomed to paying a lot of money for relatively little.
The walls were paper thin. There was a party of college aged kids, on our floor near our room, which included a fight and screaming; and a very busy (and loud) prostitute was apparently in the room above us. I can't guarantee she was a working girl, but she did have several different partners. Security is apparently not covered by their high rates.
Rashad, a man at the front desk when we checked out, was very nice, and very professional. They took $40 off our rate, but it was vile, and we left 4 days early, and relocated to a quaint landmarked motel, further inland. The view of the ocean from the Ocean View was lovely, but it is not beachfront. The veranda off the room was also nice.
But I would recommend this hotel to no one-- unless you're hard of hearing, or enjoy being called a liar when you check in. I can't blame them for the jack-hammering that went on at night (?!?) but it fit in well with my experience. What a terribly run, cheaply built hotel!!!
Room Tip: Go to another hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 January 2012
Please allow me to introduce myself, my name is Michael Torres, I am the Rooms Division Manager at the Ocean View Hotel. I do apoligize we were unable to make your stay pleasant with us.
I do remember our conversation upon your check-in into our hotel. Your room reservation was made by yourself for a standard room on the internet this ruled out any human error on my staff behalf . But never the less I wanted to do my best to make you happy so I offered you a Ocean View room for a small fraction of the price which you accepeted.
I do ask Tripadvisor to please remove this review from there website as we do not allow prostitutes as this reviwer claims. Also there is no way shape or form the guest on a floor above the reviewer can validad there was a prostitute in another guest room.
We are committed to our guest's satisfaction and take these matters very seriously. Tripadvisor, please remove this review from your website due to the repeaded false accusations from this reviewer.
Michael Torres
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC