We were in Santa Monica for 3 days in the end of September for a friend's wedding and while the rest of the wedding party stayed at the Doubletree, we opted for the similarly priced Ambrose. I'm glad we made that decision because the Ambrose felt much more homey. Breakfast was quite good, and we were able to park our rental car in the basement garage, making everything very convenient. Staff were super friendly and helpful with making suggestions of where to go in Santa Monica for the best Mexican food. Great stay overall!

We arrived several hours before check-in time, and as our room was not ready we were offerred a downgrade to a room that was available. Downgrade? The room we were given was delightful! We were on the ground floor, closest to the intersection. We had a private patio, that was a lovely place to sit with a newspaper & a cup of coffee.There was very minimal noise, as this hotel is on a tree-lined residential street. Yes, it is a very long walk to the beach. But the Ambrose has a London cab that will transport you within Santa Monica. Continental breakfast is included, and it's a pleasant meal - fresh berries, quality pastry, organic yoghurt, etc. - served in the lobby area or outside on the patio. When we return to Santa Monica, we will definitely stay at the Ambrose.

When I read the reviews of Trip Advisor, I was excited at the same time had concerns about the noise and other issues that I read. After the talk I had with Alex Cortez of the front desk, he put my mind at ease and true to his word, our 2 day stay was wonderful. I would also like to commend Linda Crocker, also of the front desk for all the helpful infomation about Sta. Monica. Early check-in was available and the room in the third floor was overlooking the garden and was quiet for the most part. It felt like a cozy, serene, simple home away from home.
Great free breakfast of fresh strawberries, delicious muffins and Tazo teas. Location was great, walking distance to the promenade and Santa Monica Pier( from what I have heard from the people who walked, about 25 minute walk), Wallgreens, CVS and to Wilshire Blvd. which has restaurants that one can enjoy. The staff were helpful and friendly.
My husband and I would like to come back in the near future.
We would definitely recommend this hotel to our family and friends.

While staying at this hotel, I was checked out of my room mid-stay by a staff member even though my reservation was for a week. Apparently I was confused with another guest. My key stopped working at this time, money was withdrawn from my checking accout twice without my approval which caused over draft fees. After visiting the front desk to work thois all out, I was then mistakenly charged another fee to re-check myself back into the hotel even though I never left.
The mangager was very rude over the phone and again charged my card without my approval minus one discounted night for all my trouble. After trying to reach the owner, get in touch with her, etc. my calls were never returned. On top of this, I was not impressed with the hotel at all. I don't reccomend staying here unless you are up for terrible customer service....