We arrived, to be fair having been thoroughly spoilt and charmed by New Zealand and Australia, to Shutters on the Beach at 10 am after a long flight to be told check in was not until 4pm. We left our luggage and returned at 4pm to be told only one of our rooms was ready and was shown to a pokey room by the airconditioning vent and a dirty bath. When we complained and said we had requested, from our agent in the UK who had been exemplary until then, an ocean facing room the unhelpful front desk said we had only paid for a standard room which did not have ocean views. This was later contradicted by our London agent. We pointed out that these rooms had been booked in April and after much huffing the puffing we were moved. Our new room was better but still none too clean although the beds were comfortable. Shutters, we felt, was unfriendly and bad value. For example, paying $12 for 24hrs of wireless is just not what you expect from a top end hotel. Dinner at Coast (the beach cafe) was, however, excellent and the service was far superior there than in the hotel. A real disappointment but then we though LA as a whole was a disappointment.
- Shutters Beach
- Shutters On The Beach Hotel
- Shutters Santa Monica
