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Beachway Inn and Suites – reviews, photos

1.0 of 5
619 Riverside Avenue, Santa Cruz, CA 95060 (Formerly Travelodge Santa Cruz Riviera)
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Beachway Inn and Suites
Beachway Inn and Suites
Beachway Inn and Suites
Beachway Inn and Suites
Beachway Inn and Suites
Ranked #50 of 52 hotels in Santa Cruz
1.5 of 5 stars 54 Reviews
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54 reviews from our community

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Traveller rating
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    4
    7
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Date Rating
San Francisco, CA
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“$50 rate...$50 more than its worth”
1 of 5 stars Reviewed 9 January 2012

I went to Santa Cruz for a concert and was looking for a decent place to crash, watch a movie, shower, have breakfast, and be on my way. I was looking for a bargain hotel, but this isn't a bargain, its a dumpster.

I stayed here somewhat on a whim. I work in the hotel industry and know how what I need in a hotel. Again, I was on a low budget. I was originally going to stay at the tried and true Santa Cruz Beach Inn I'd stayed at before, just bought by Days Inn. Days Inn had an issue locating the hotel in their database, which I took as a sign. So I decided I'd stay across the street at Torch Lite Inn, which I'd checked out before. I was quoted $55 dollars, which seemed totally worth it, but I wanted to check out a few other options, so I didnt book there. When I walked to Torch Lite Inn that night, their office was closed, and they had no vacancy. Bummer.

Then I passed Travelodge Santa Cruz Riviera. I remembered they had an indoor pool and spa, which was a big plus for my sore muscles. I rang the night bell, and a grumpy looking old man came up and quoted me $50 (he was rather terse). I decided this place was probably better than the alternative, staying down by the water in a motel. I accepted, still thinking about the spa and pool.

I was in room 216. Do not let them put you here (or in any room) without seeing it first. There was a plethora of things wrong. I think they probably built the hotel around 1980 and haven't renovated or fixed anything since. Chunks of paint chipping off the walls in every room, light switch didnt work in bedroom area (lights turned on individually, but the switch was useless), fridge was too colors, burn mark on the wall next to stove (wow I felt safe!), no drain plug in bathtub and didn't have any extras. Stains on floor, mild amount of mold. Probably cleaned in about 5 minutes. Also, they do not have conditioner. I called to ask since there was none in my room, and they only have facial soap and shampoo.

I slept well at least. Then in the morning I woke up early ot leave enough time to enjoy the spa/pool. One door to the facility was locked, the other wasn't, which was weird. I entered the area to discover the spa was not hot... at all. It was too cold to even sit in... I was in there for about a minute. Kinda dirty feeling too. Pool was also not heated. Who doesn't heat a hot tub? Epic Fail.

The same guy was there in the morning, and was a little less grumpy. I told him about the hot tub, and conditioner, and the room, and he seemed pretty much apathetic. That's fine. I won't be returning. I would rather give my 50 bucks to one of many other budget hotel/motel/inns that at least upkeep their property and heat their hot tubs.

Stay at Days Inn across the street for $10 more dollars (as quoted the next morning). It's a lovely hotel, great value for the money. They have a hot tub that is hot, and rooms with newly applied paint.

Never again.

Room Tip: Days Inn across the street is recently renovated, same basic perks of hotel, much better value.
See more room tips
  • Stayed January 2012, travelled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Elk Grove, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Just say no ....”
1 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

This place was the absolute worst place I have ever stayed. Filthy, filthy, filthy. Distgustingly filthy. Did I mention that the place is absolutely filthy? The manager and staff were incredibly rude. Needless to say, we will never stay here again. And I am telling everyone who will listen to JUST SAY NO.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Danette S about Beachway Inn and Suites
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HERTS
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Poor accomadation”
2 of 5 stars Reviewed 25 September 2011

Stayed here one night in room 108 it was unclean hair in bath, empty cups behind safe general feeling of being uncared for, wall paper and carpet was stained and dirty, would not stay again..
Pool and Spa was best asset.

  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask stevHerts about Beachway Inn and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Clemente, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Horrible, dirty, disgusting..”
1 of 5 stars Reviewed 31 August 2011
1
person found this review helpful

We spend a couple of ours to fins a place which will fit our budget on a saturday night in Santa Cruz. After it got quite late we made a good deal with the manager of the Travellodge.
When we came in to the room we saw that, even at a good rate we didn't made a good deal at all.
The bathroom was disgusting, brown spots on the towels, dust all over the room, wallpapers came down, there was a sheet pinned to the window, cause there where no working curtains.

Watch out for bedbugs.

Even if we just wanted to sleep we checked out after half an hour, it was to disgusting!
The only good thing to say is taht we got a full refund!
We can't recommend this place, its horrible! If you like to keep your health go somewhere else.

  • Stayed August 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Holmsue about Beachway Inn and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rancho Cordova
1 review
1 helpful vote 1 helpful vote
“Bed Bugs and Horrendous Service”
1 of 5 stars Reviewed 22 August 2011
1
person found this review helpful

We selected this motel primarily because of its proximity to the Beach Boardwalk. Although completely aware that it would not nearly compare to a 5 star hotel, it did seem sufficient enough to accommodate our basic needs for a two-day trip. Shortly after our arrival, the problems began.
About 30 minutes after checking into the room, the toilet would not flush, which prompted a call to the Front Desk. The woman at the Front Desk, who appeared to be one of the owners/managers of the motel, unempathetically invited us to come down, ourselves, to the front desk to get the plunger. We were a bit thrown back, and she sent her husband up. Before walking into the bathroom, he started griping about the problem and blaming it on us; claiming tht we likely used too much toilet paper, that the previous guests had no troubles. He fixed the toilet, left the plunger and we called it a night.
The following morning, our child awoke with welts over her body, on her arms, legs and neck. We inspected her bed and found nothing. I did notice a small red spot on our bed, however. After returing to the room from a day out at the Boardwalk, we found that our beds had been made, with entirely new linen. The little blood stain was no longer on our bed.
That night, we saw a small bug on our bed and immediately searched under the covers of both beds. Although we found nothing more before falling asleep, we were awoken by our daughter at 5 A.M. because she and her friend were bitten by bed bugs. We found numerous bugs on our bed and theirs. Disgusted, we took pictures of everything and called the Front Desk.
No answer at the Front Desk; not even an answering machine! For 2 hours, we tried calling and calling and eventually decided to contact Travelodge Customer Care, who opened a report of our incidents. Meanwhile, we had gone to the store to purchase plastic bags for all our belongings and raid, and packed everything up. At this point, we simply wanted to leave and did not want to be charged for this stay.
When I called the Front Desk at 7:45 (nearly 3 hours later) and told him we had bed bugs, pictures and welts as proof, and that we wanted to check out and be compensated, he said to come to the Front Desk.
We went to the Front Desk and calmy voiced our concern, the man quickly became very rude and defesive, raising his voice and telling us "what did you expect?! This is a low-end motel, not the Hyatt! Go to the Hyatt, whaere you belong!!........" I was shocked. He only reversed one night's room and tax from our 2 night stay and even threatened not to refund anything. He addressed the problem extremely unprofessionally and inappropriately. He never denied our bed bug claim, he did not wish to see it with his own eyes. This pretty much acknowledged his awareness of the problem.
We realized that the motel was no Ritz Carlton, but there is absolutely no excuse for bed bugs, nor the horrific service we received!!! We spent hours in the laundry matt on our "vacation" to ensure the bedbugs would not follow us home. Please consider this before staying at the Travelodge Riviera. Check under your mattresses and along the bedboards.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Allison S about Beachway Inn and Suites
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Additional Information about Beachway Inn and Suites

619 Riverside Avenue, Santa Cruz, CA 95060 (Formerly Travelodge Santa Cruz Riviera)
Price range (per night):* INR3,641 - 11,594

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