I booked 2 rooms for 3 nights. One was nice, fairly clean, two queen four poster beds and overpriced at $250.00 a night but we thought for our only summer vacation, my husband and I wanted to treat our daughter, grand daugher and son in law to a great time. The second room was horrible and it was exactly the same price $250.00 a night and what a tremendous difference in overall appearance, decor, cleanliness. We immediately walked into an overpowering smell from the gas stove in the kitchenette. The carpet was so soiled, it was disgusting. The bed was sloppily made almost like it had been slept in and thrown the cover over quickly by a child. The bathroom had black gunk around the tiles in the outdated, small bathroom. We called the front desk and they sent their handyman who just shut off the gas on the stove. That's it!!!!
So I said we were not staying in this room and they moved us next door to an identical room, and it was slightly better than the one next door. However upon closer inspection, it was not good either but the place was booked so we had to take this room. We didn't want to go to a different motel/hotel and be separated from our family. This room had cobwebs hanging from the ceilings in the corners and in the kitchenette, the ceiling fan blades were crusted with dust, it appeared that the tile floors had not been cleaned before we occupied the room. I wasn't too sure the ceiling fan wouldn't fall from the ceiling when we turned the fan on, but my husband said not to worry. hmmmm
When the room was "cleaned" before we got there, they did not replace the toilet tissue roll which was over 3/4 gone. (for 2 people, seriously?) And if you are taller than 5 feet tall, you aren't going to like the shower nozzle. I am 5'6" and the nozzle hit my chin. You had to limbo under it to get water to the areas above your shoulders. My husband is 6'1" and he was miserable in it. The mattress was disgusting. One entire side was totally flat and the bed frame was smaller than the mattress so the edges hung off and were not supported by anything. We had to trade sides nightly so that each of us didn't continually suffer from the discomfort. The 2nd day after our room was "cleaned" and stocked with clean towels, they left one set of towels. We had to call the front desk and ask them to bring another set of clean towels for the 2nd person in the room. Shouldn't the help replace the same number of towels that they take dirty ones? From the very beginning, we had problems with our key cards and could not open the door to our room. We had to call hotel staff repeatedly to get it open. The handyman told my husband that the hotel knew about this problem previously but they didn't want to spend the $300+ to fix it. They would just wait until a few other doors had problems, and then they would fix them all at the same time.
And if you have any issues with stairs, DO NOT STAY HERE!!! The rooms are placed on over 4 flights of stairs. There is no elevator and no bell hop service with your luggage.
The views were great. Directly across the street from the beach, between the Boardwalk and the Wharf pier. But the rooms were not good. And while we sat on the balcony outside our room, the hotel staff showed two other separate prospective clients the room we refused and they both declined. And my daughter heard another couple complaining at the front desk about how disappointed they were with the "honeymoon" suite. My daughter joined in the conversation saying my mom was not too happy with the state of our two rooms either. The hotel staff lady was not too happy about that comment in front of these guests, but the truth hurts!
So again, view was great. But not sure the view was worth it for the price and the overall lack of cleanliness.
Room Tip: Don't be fooled by pictures on their advertisement. Overpriced for the old, outdated, uncomfort...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 March 2012
We are truly saddened that your stay with us was not what you expected it to be, and we are truly sorry for whatever inconvenience it may have caused you and your family, but rest assured since the new mansgement has taken over, we have been trying our utmost to make the necessary improvements to make the stay of all our guests a truly pleasant and comfortable one. We do hope that you will come back again some time in the not so distant future so we can make your stay a better one.
Our heartfelt best wishes to you and your family always...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC