I used this hotel after researching info from trip advisor and other sites. The hotel is clean and the staff were very helpful. My room was large with a king bed, chair and ottoman, and desk. Wi fi was great. The BEST feature of all was the breakfast. Pancakes, eggs, bacon, biscuit and gravy, fruit, yogurt, cereal, hard boiled eggs, muffins, bagels and I'm sure I left out something. This hotel was a little more than some of the other hotels but worth it because of the breakfast.
The only negitive I found was the car noise. I am a very light sleeper and even with ear plugs I still had a problem with the noise. I did ask for a room away from the freeway but still heard the cars. I would stay again but ask for a room facing the pool (interior room)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 January 2012
Dear susyq69,
Thank you for staying with us and for letting us know of your great stay. We are so happy you enjoyed our breakfast! Its hard to stay away from the pancakes machine. We all love the pancakes!
We regret that you heard the cars on the street. Please make sure to call me or my team directly when you are booking your next stay so that we can provide you with a room arrangement that exceeds your needs. Thank you. We look forward to having you stay with us again soon!
Regards,
Angélica Rivera
General Manager
831.295.6001
arivera@hiesantacruz.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC