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Holiday Inn Express Santa Cruz – reviews, photos

2.5 of 5
1410 Ocean Street, Santa Cruz, CA 95060
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Holiday Inn Express Santa Cruz
Holiday Inn Express Santa Cruz
Holiday Inn Express Santa Cruz
Holiday Inn Express Santa Cruz
Holiday Inn Express Santa Cruz
Holiday Inn Express Santa Cruz
Ranked #8 of 52 hotels in Santa Cruz
4.0 of 5 stars 158 Reviews
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158 reviews from our community

What travellers say about this hotel
  • Short drive(5)
  • Underground parking(5)
  • New hotel(5)
  • Very clean(4)
  • Rooms are clean(4)
  • Hot tub(4)
  • Only complaint(4)
  • Great Place(4)
  • Friendly and helpful(4)
  • Very nice(3)
Traveller rating
    77
    54
    10
    13
    4
Only show reviews for Family (68) | Couples (50) | Business (26)
Date Rating
Walnut Creek
Senior Contributor
26 reviews 26 reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
“Nice hotel away from the Boardwalk”
4 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

We needed a room for one night as we were attending a wedding in the area. We arrived early and unfortunately our room was not available. They took our cell number and called as soon as the room was ready. The parking below the building was nice as parking is scarce in the area. The room was clean, sparsely furnished, and the bedding was comfortable. There was a baseball tournament nearby and the hotel was full of teenagers. We didn’t hear them from our room. The breakfast area was small and with all the kids seating was a challenge. The food was the standard fare, so surprises good or bad. The free internet was good and strong. The staff was very interested in meeting our needs. We will stay here again.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kevin_WalnutCreek about Holiday Inn Express Santa Cruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review
17 February 2012
Dear Kevin_WalnutCreek,

Thank you for choosing our Holiday Inn Express & Suites for your stay in Santa Cruz and for taking the time to share your great experience with other travelers as well as for uploading photos!! We know there are many choices for lodging and we appreciate being your choice hotel and are glad to hear that you will be back. We hope to see you soon!

Regards,
Angélica Rivera
General Manager
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Seal Beach, SO CA USA
Senior Contributor
28 reviews 28 reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Finally! A great hotel at a great price in Santa Cruz!”
5 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

Modern, excellent bed/mattress (better than at home!)
Super modern bathroom with quality fixtures!
Hospital-clean, nice breakfast with a pleasant breakfast area!
Library-Quiet! what a relief! Free Wi Fi! Nice desk and high-back modern office swivel chair
Nice staff, lots of underground parking, only 3 years old establishment
And all for a reasonable price! Finally a nice place in Santa Cruz to stay without getting gouged by staying at the boardwalk - This place raises the ante for hotels in Santa Cruz~
My wife is a flight attendant for a major airline, so we travel lots. We know a good room when we find one!
THe owners of this hotel did not scrape on quality when building it! I know, I am in the building materials supply business.

Room Tip: Mine was inward-facing the pool on the second of three floors, which was perfect!
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by SteveTraveler for Santa Cruz
Ask SteveTraveler about Holiday Inn Express Santa Cruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review
17 February 2012
Dear SteveTraveler,

Thank you so much for such a lovely review! We feel honored to have you as our guest and hope you'll visit us again in Santa Cruz real soon! Thank you, Thank you!

Regards,

Angélica Rivera
General Manager
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San Diego
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Nice Holiday Inn”
5 of 5 stars Reviewed 13 January 2012
2
people found this review helpful

Stayed here during Christmas with the family. Making reservations on the phone was a breeze and the very friendly reservations clerk gave an excellent recommendation for a quiet room. I was upgraded to a lovely suite with TV, microwave, and a separate living area with flat screen TV. Bed was super comfy. Free buffet breakfast in the morning. Desk staff seemed to be the holiday crew, not exactly warm and welcoming. Maybe it was just the holidays and they wanted to be home. Overall it was a newer Santa Cruz Hotel and a great value. I would stay here again.

Room Tip: Ask for a room in the back of the hotel away from the street.
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  • Stayed December 2011, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask CBTSTraveler about Holiday Inn Express Santa Cruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review
25 January 2012
Dear CBTSTraveler,

Thank you for reviewing our hotel. We are so glad you had such a great stay! We appreciate your candid feedback about our Desk Staff. If you would like to discuss further, please contact me direct at 831.295.6001.

Thanks for staying with us! We hope to see you again soon!
Best Regards,
Angélica Rivera
General Manager
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Northern California
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Nice and clean”
3 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

I used this hotel after researching info from trip advisor and other sites. The hotel is clean and the staff were very helpful. My room was large with a king bed, chair and ottoman, and desk. Wi fi was great. The BEST feature of all was the breakfast. Pancakes, eggs, bacon, biscuit and gravy, fruit, yogurt, cereal, hard boiled eggs, muffins, bagels and I'm sure I left out something. This hotel was a little more than some of the other hotels but worth it because of the breakfast.

The only negitive I found was the car noise. I am a very light sleeper and even with ear plugs I still had a problem with the noise. I did ask for a room away from the freeway but still heard the cars. I would stay again but ask for a room facing the pool (interior room)

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask susyq09 about Holiday Inn Express Santa Cruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review
13 January 2012
Dear susyq69,

Thank you for staying with us and for letting us know of your great stay. We are so happy you enjoyed our breakfast! Its hard to stay away from the pancakes machine. We all love the pancakes!

We regret that you heard the cars on the street. Please make sure to call me or my team directly when you are booking your next stay so that we can provide you with a room arrangement that exceeds your needs. Thank you. We look forward to having you stay with us again soon!

Regards,
Angélica Rivera
General Manager
831.295.6001
arivera@hiesantacruz.com
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Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
“Great Hotel”
5 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

We stayed here for 1 night on way from LA to San Francisco. Just wanted clean and comfortable bed for the night and this hotel delivered + free buffet breakfast the next morning. Beds were very comfortable and bathroom clean. Also had free wifi which was great. My son used the free fitness facilities and said they were good. The staff member that checked in was friendly and helpful and acknowledged my priority club membership. Breakfast was simple and only paper plates/plastic cups but still ok. We had to drive to the shopping mall as too far to walk and same would be for beach.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask 65Sharon about Holiday Inn Express Santa Cruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_Santa_Cruz, General Manager at Holiday Inn Express Santa Cruz, responded to this review
13 January 2012
Dear 65Sharon,

Thank you for choosing our Holiday Inn Express & Suites while in route to San Francisco from Los Angeles. We appreciate it! I am glad that we delivered and exceeded your expectations with a great hotel. We hope to see you next time you are in town.

Best Regards,
Angélica Rivera
General Manager
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Additional Information about Holiday Inn Express Santa Cruz

  • Holiday Inn Santa Cruz
Address: 1410 Ocean Street, Santa Cruz, CA 95060
Price range (per night):* INR5,489 - 14,787

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