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Biltmore Hotel & Suites, Silicon Valley Central – reviews, photos

3.0 of 5
2151 Laurelwood Rd., Santa Clara, CA 95054
Hotel amenities
Biltmore Hotel & Suites, Silicon Valley Central
Ranked #14 of 32 hotels in Santa Clara
3.5 of 5 stars 80 Reviews
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80 reviews from our community

    Trip type
Traveller rating
    24
    23
    12
    12
    9
Date Rating
Carlsbad, California
Senior Contributor
21 reviews 21 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Large rooms, excellent service, outdated decor”
4 of 5 stars Reviewed 14 February 2012

Lots of added benefits such as free water a banana and apple in the room. Free parking wireless 2 coupons for drinks at bar and coupon for breakfast. Executive booked room so may have more added items than a standard room. Breakfast buffet included cook to order eggs. Service was good throughout. Rooms were clean, spacious suite but just need upgrading. I would have given it just 3 stars but because the service and added extras I gave it 4 stars.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Philly
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“A little drafty”
3 of 5 stars Reviewed 14 January 2012

Room 130 was clean and rather quiet location.(not facing highway)
Good complimentary breakfast although attention by breakfast staff needs improvement (never asked if I wanted more coffee, for example). Also housekeeping did not replenish my room coffee - which was a bummer. My biggest complaint pertains to the door construction - gaping hole along lower edge of door (about size of quarter and door needs new bottom gasket - way too much cold air entered room as my room was in the open (exterior) courtyard (rolled up a towel and placed along bottom of door to help. Also, since room was cold, I needed to turn on the heat and the heat pump is way too loud. Despite these shortcomings, stay was ok.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
1 review
“Repeat Customer”
4 of 5 stars Reviewed 11 January 2012

The Biltmore has friendly and attentive service that is consistent and reliable. The front desk has some billing errors that could use some improvement, but never a hassle getting them handled promptly. Clean rooms, convenient location, and great rates are the reason I keep coming back. The staff knows how to cater to business travelers. Travelling to the area? I recommend the Biltmore 9 times out of 10.

Room Tip: Two words... tower suite
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  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“If this hotel was ranked 3 diamonds it was barely 3 diamonds”
3 of 5 stars Reviewed 17 December 2011 via mobile

So I stayed here on business, the lobby looks nice, but if your room is in the courtyard area and on the 2nd floor there is no elevator, the room was very small, and the carpet looked like it could use a cleaning. There was a bottle of wine waiting for me in the room and wifi is free so that's good. I didn't do room service because my buddies were with me so we ate in the hotels restaurant hops the food is good and service is good too. Overall the stay wasn't that bad but if I had a choice I would stay some where else next time.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
“Dated Facility”
2 of 5 stars Reviewed 25 November 2011
1
person found this review helpful

The Biltmore name held great promise but at the end of the day this hotel is mediocre at best. The rooms are dated and could use a remodel. The free shuttle service - available first come first serve only. At check-in, I inquired about a ride to the airport home and was told I needed a reservation which I made right then but even > 24 hours in advance, the time I wanted was taken and they would only drive me earlier then I wanted. The exercise room was OK, but the whirlpool/spa was out of order. In terms of location, you need a car to get anywhere worthwhile.
On the bright side, I slept OK, and Internet was included.
I was at a meeting and did not pay myself so I cannot comment on value. I'd say if you get a great price, it may be worth it, but beware the shuttle reservation system and get ready for pink painted trim, pickled oak furniture, Formica topped dressing table with big globe light bulbs...

  • Stayed October 2011, travelled on business
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Biltmore Hotel & Suites, Silicon Valley Central

  • Biltmore Hotel Santa Clara
  • Biltmore Hotel Silicon Valley Central
Address: 2151 Laurelwood Rd., Santa Clara, CA 95054
Price range (per night):* INR5,041 - 12,098

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