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Hotel Sierra Santa Clara – reviews, photos

3.0 of 5
3915 Rivermark Plaza, Santa Clara, CA 95054 (Formerly Sierra Suites Santa Clara)
Hotel amenities
Hotel Sierra Santa Clara
Ranked #3 of 32 hotels in Santa Clara
4.0 of 5 stars 57 Reviews
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57 reviews from our community

    Trip type
Traveller rating
    35
    14
    4
    2
    2
Date Rating
Albuquerque, New Mexico
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Horrible service but nice rooms”
2 of 5 stars Reviewed 13 January 2012

Booked this for a business trip to Santa Clara as Hyatt House hotel but most places it is listed as Hotel Sierra so maps are very confusing to find as they are transitioning. The front desk agent had no clue what was going on as this was one reservation for two rooms and it took a very long time to get myself and colleague checked in and she was very confused. She also said our room numbers out loud and there was a line of men behind us (not the safest practice for women traveling alone).

The worst part is that even though our rooms were pre-paid by our corporate credit card they charged my credit card in full for my room and it has been very difficult to get the charges reversed as the staff clearly has no clue what is going on.

On the plus size, the rooms were very nice and large and would work well for an extended stay for business travelers and have a full kitchen and living room and comfortable workspace and large bathrooms. Breakfast was average and not too many vegetarian options. Location was good next to a grocery store and restaurants in walking distance. Overall though I don't know if it is worth the hassle with the billing though.

Room Tip: Make sure the front desk doesn't announce your room for the whole world to hear when you check i...
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Mesa9 about Hotel Sierra Santa Clara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockton, California, United States
1 review
“like a little apartment”
5 of 5 stars Reviewed 5 January 2012

My boyfriend and I decided to go away for a couple of days for our anniversary. We felt this was the best hotel with a very nice area. The price was a little on the upside but it was definitely worth it. Just a short walk from anything you could possibly need. The only bad thing i have to say is the people in the area seem pretty rude but the hotel staff was amazing. The only downside to the room was the kitchen, because the smoke alarm is VERY sensitive and ours went off while cooking bacon and wouldn't go off for 25 minutes! haha but our stay was amazing and felt like our own little home! Bathroom was very nice and the bed was super comfy. Had two flat panel tv's and a DVD player. The couch was a little too firm for me. But with the option of two Tv's you dont have to be in the living room. Definitely coming back in the future!

Room Tip: I had a room not facing the busy road and still heard a lot of noise but nothing too bad. Getting a...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lindsey O about Hotel Sierra Santa Clara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune, India
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Made me feel at home”
5 of 5 stars Reviewed 26 December 2011

I stayed here for three months and I thoroughly enjoyed my stay, The facilities in the hotel were excellent and the extras like the free bistro, shuttle service was a real bonus, The hotel has a great staff, The location is perfect as it has a bunch of restaurants(would like to mention Red Robin), banks and Safeway department stores which is open 24 hours.I would like to request the hotel to add variety in the breakfast served.Everything else is perfect

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Avi3639 about Hotel Sierra Santa Clara
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Somerville, Massachusetts
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“great staff”
5 of 5 stars Reviewed 21 November 2011

stayed here on a business trip... great staff... very helpful, provides shuttle for local places, break fast was good, complimentary social hour was nice... location is also right in the shopping plaza which made it more convenient ...

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask traveller09092323 about Hotel Sierra Santa Clara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohio
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Everything but a view”
4 of 5 stars Reviewed 14 November 2011

I just completed a three night stay in a king "studio suite." I normally think of a suite as a separate bedroom and living area and a studio as a single room so I wasn't sure what to expect when I booked the reservation. The room turned out to be more studio than suite (at least by my definition) but did include a full size refrigerator/freezer, microwave, and 2-burner cooktop. No separate bedroom, although the room was sort of L-shaped so the bed was somewhat separated from the kitchen. Free wireless Internet access worked well and was relatively fast - except for the last day when I had trouble connecting (it could have been my system and I didn't spend much time debugging the problem). Overall, the room was clean, seemed relatively new or remodeled in a sort of contemporary style and the bed was very comfortable. My view, however, consisted of a multistory parking garage so even on sunny days, the room was sort of dark even with the curtains open. There is some sort of construction going on in front of the hotel but I don't know what will ultimately be there. There wasn't any construction noise (my room was on the opposite side of the hotel) so that wasn't a problem.

The hotel's location was great for my need (visiting tech clients) - immediately adjacent to the First Street exit of the Southbay Freeway (RT 237). The airport is about a 15-minute drive down First Street to Brokaw and doesn't require highway travel, something helpful at rush hour (during which highways are clogged to say the least).

The free breakfast was good, made to order omelet (including egg-white only), miso & rice for Asian travelers, as well as the standard scrambled eggs, breakfast meats, cereals, bread/pasteries, and Starbucks coffee. There are chain restaurants across the parking lot (Chipotle, Panera, and a few others I can't remember). The hotel has a bar, pool table, outdoor (gas) firepit, and outdoor pool. The bar seemed active during a typical "happy hour" and served appetizers. I'm not sure if it was filled with guests, hotel meeting attendees, or employees of the variety of tech companies within walking distance.

Overall, the hotel is nice, reasonably priced (at least for this expensive market), staff was warm and helpful, quiet, well-located (for my purpose), and had a decent business center (Internet access, printers, etc.). I'll stay here again for business, and while there were a few families with small children at breakfast, it does not really seem like a family hotel with lots of family amenities or a romantic getaway type place to me.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Sierra Santa Clara

3915 Rivermark Plaza, Santa Clara, CA 95054 (Formerly Sierra Suites Santa Clara)
Price range (per night):* INR6,665 - 13,890

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