This place is probably the worst hotel I've stayed in, out of dozens, in 10 or more years. Someone's 12-or-so year daughter was the only person at the front desk when I checked in with a screaming baby running around behind the desk. She couldn't figure out how to log onto the computer to even check me in. After 20 minutes her mother showed up and had to re-boot the computer. Perhaps a half hour after arriving, I finally had a room key. Not a good start.

The room smelled like a can of really nasty smelling air freshener had recently exploded. It was hard to breathe the chemical smell was so strong. My guess is there had been a smoker in the non-smoking room and they were trying to cover up the smoke smell. The rooms are worn and tired with grungy carpet, mildew growing in the bathrooms, etc. The door had obviously been opened with a crowbar and didn't latch well. The safe had also been broken into and was useless. Not a secure feeling.

Later that night the parking lot, which all the rooms open to, was full of really loud cars, booming car stereos, drunk people standing around drinking and smoking and even someone with a charcoal BBQ cooking. I've never seen a more obnoxious collection of people hanging out in a hotel parking lot--even at a Motel 6.

Room service left me without ANY bath towels--something I didn't discover until after I got out of the shower in the morning and had to use a tiny hand towel to dry off. They also left me with no shampoo and 3 bottles of conditioner.

It's on a very busy street and you can't turn left into the hotel. There are adult video/porn stores and other seedy businesses right next door. And most of the nearby restaurants are either Asian or horrible.

It's hard to believe this place is owned by Choice Hotels. It's a disgrace to their brand name and reputation. Stay away!

i read the reviews and think that may be people exaggerate it but believe me its far wort then people wrote in reviews...i book my hotel on call and make sure some body on the desk at night 12:00am because i am driving from washington to santa clara and i am with family but when i was reach there nobody was there me and my family was waiting almost 45 minutes in cold environment in the middle io night, rooms poor, bad service. nobody say hello, and hi very rude behavior, nobody on reception, manager busy with his family at the back of the hotel so he doesn't care who is coming and why he is coming...i called lady i need crib for baby she says it will be there but i complete my stay but crib cant be put in my room i complain but who cares....really pathetic management and i have worst experience with my family... bad Breakfast and juice like water......cheap and cost effective hotel for better earning for them....

I recently stayed again at the Econo Lodge in Santa Clara. This trip was for business and it definitely met all my needs. The room was clean and the front desk service was prompt and efficient. The location was also a very convenient, since it is right off of the Lawrence Expy. I will stay there again in the future.

Upon arriving at this Econo Lodge, I wasn't that put-off by the lousy service (no "hello" or "thank you" or any other expression than "sign here") until it really mattered to have good service. Manager responded here that he spoke w/his staff but I didn't get that impression. The person at the desk seemed very put-out by me showing up for my room.

Please note: if housing keeping skips your room because you're still in the room, they will not come back (I had to track them down to clean my room after 2 days there).

Noise is a major issue as the walls are very thin; I had the misfortune of staying into the weekend when Wed/Thu were fine but Friday, some young people (younger than me ~20ish) rented a room and had a parking lot party with 50 or so of their friends.... ALL NIGHT LONG. Cars were continually coming and going as the music was blaring w/people screaming and yelling all between 10PM and 4AM.

I called the front desk but the manager didn't do anything (after saying they would). I was tempted to call the police more than once as many times the kids would try to open my hotel room door mistaking it for the party room. Didn't feel safe for me or my vehicle. Would NEVER STAY HERE AGAIN. You get what you pay for.

Also the wi-fi service is slow; don't consider having wi-fi a plus these days.