We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Santa Clara – reviews, photos

4.0 of 5
4949 Great America Pkwy, Santa Clara, CA 95054
Hotel amenities
Hilton Santa Clara
Ranked #5 of 32 hotels in Santa Clara
4.0 of 5 stars 180 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

180 reviews from our community

What travellers say about this hotel
  • Great America(9)
  • San jose(4)
  • Nice and clean(3)
  • Silicon Valley(3)
  • Very good(3)
  • CUSTOMER SERVICE(3)
Traveller rating
    56
    78
    24
    9
    13
Only show reviews for Family (33) | Couples (20) | Business (91)
Date Rating
California
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Great Experience at the Hilton Santa Clara”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

Stayed at the Hilton Santa Clara Monday to Thursday, by chance, really. Had a convention to attent at the Santa Clara Convention Center, and while the other choice (Hyatt - adjacent to the convention center) was "right there", decided to stay "accross the street" at the Hilton. It was definetely the right choice. The lobby is well appointed and spacious, with places to sit and chat with your business associates, check in was very quick and easy. The rooms seem to have been renovated, they are spacious and very clean, with a nice large bathroom counter, one sink. The TV in the room is a very generous size to view your favorite program while getting ready. Donwstairs they have a coffee bar where you can pick up starbucks coffee and breakfast pastries. Thursdays seems to be the most popular day for business at this hotel.
The Convention Center is just a walk accross the street, no problem. They also offer a restaurant for breakfast that was well attended, as well as a bar right off the lobby that fills up pretty fast, with a very good bar tender in charge. The attention to detail of the staff was impecable. The service from the bar keep to the front desk to the bell hop left nothing to be desired.
Very friendly people. They also have a small inside pool, that while I did not use it, it looked to be warm and in perfect condition for a dip.
The area is all business. It will be very hard to find a gas station or a pharmacy. All around are office buildings and Great America. The best way to enjoy a good restaurant is to go to San Jose, which is very close.
Overall, loved the hotel and will stay here again.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask SdR08 about Hilton Santa Clara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaClaraHiltonGM, Director of Sales at Hilton Santa Clara, responded to this review
15 March 2012
Dear SDR08,

Thank you for staying here at the Hilton Santa Clara Hotel and for providing us with your valuable comments about your recent stay.

We pride ourselves in being a great quality hotel in the heart of Silicon Valley. Santa Clara is host to many large conventions and being steps from the convention center and California's Great America is just one of the bright spots we feature.

I truly want to thank you for your ranking s and description of our hotel rooms, & our service to the Trip Advisor community.

We look forward to welcoming you back in the future! When you do come back, Please feel free to stop by the desk if there is anything we can do for you.

Thank you again for staying with Hilton,

Dan Romero
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gridley California
Senior Contributor
39 reviews 39 reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
“Restful place in a frenetic oasis of Silicon Valley!”
5 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

Had the privilege of staying on a Saturday night at this hotel. Elegant, quiet, restful and beautiful would all describe this hotel. Set right next to Great America I am sure can make it a very busy place when the amusement park is open but in the winter it was quiet, close to many things and easy freeway access. The service was immediate, impeccable and quick to resolve any issues. We arrived early in the morning before noon and had no problems with early check in. Rooms were beautiful, well appointed and lacked for nothing. Will definitely choose this one again if in that area!

Room Tip: Close restaurants very helpful too. WE stayed on the side facing Great America and it was very quiet...
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask rnprofessr about Hilton Santa Clara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaClaraHiltonGM, Director of Sales at Hilton Santa Clara, responded to this review
15 March 2012
Dear rnprofessr ,

Thank you for taking the time to share your kind note with the Trip Advisor community about your recent stay at the Hilton Santa Clara.

We pride ourselves in being a great quality hotel in the heart of Silicon Valley. Santa Clara is host to many large corporations, and families visintg California's Great America Theme Park as you mentioned.

I am glad that you found your overall expereince exceeded your expectations and we look forward to your return visit.

I do hope you are a Hilton HHonor member and are able to take advantage of the frequent stay points and miles we provide our loyal guests. You can go to Hilton.com to sign up if you’re not already. If you would like assistance with this please do not hesitate to contact us and we can assist you.

Thank you again for staying with Hilton,

Dan Romero
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
petersam
Top Contributor
52 reviews 52 reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
“Another great stay at the Hilton Santa Clara”
5 of 5 stars Reviewed 30 January 2012

Having enjoyed my first stay here so much, I decided to stay here again on my most recent trip to the area. I took advantage of the breakfast bar in the lobby again - good job with the Starbuck's Espresso and food choices. The gym is in very good condition, although one of the TVs was out of order. The pool looked inviting, but the air was too cold for a swim. My room was in perfect condition. I really do appreciate the seating area in the room with a king bed.

A nice touch - even though hotel desk staff never seem to know the local area, they have pre-printed cards with directions to various types of destinations, not just restaurants but malls, pharmacies, etc. That's very useful for someone visiting from out of town.

Don't ask for drinks to be delivered to your room via the web site prior to arrival. They've missed that both times. They did bring up the extra pillow I ordered ahead of time though.

Room Tip: Choose a King room if you don't need the double beds. They'll have a couch, chair, and coffe...
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by petersam for Santa Clara
Ask petersam about Hilton Santa Clara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaClaraHiltonGM, Director of Sales at Hilton Santa Clara, responded to this review
15 March 2012
Dear PeterSam,

Thank you very much for your continue support of the Hilton Santa Clara. I am glad that enjoyed your first stay enough to try us out again.

We do apologize that we missed your pre-ordered drinks twice, I will be sure to review this with our staff to ensure that improve on our follow through. I am pleased to know that your found our breakfast menu at Starbucks had good options for you to select from.

I do hope you are a Hilton HHonor member and are able to take advantage of the frequent stay points and mile we provide our loyal guests. You can go to Hilton.com to sign up if you’re not already. If you would like assistance with this please do not hesitate to contact us and we can assist you.

I will look to respond to you in regards to the missed beverage selections you made for your check in. (To be continued....)

Sincerely,

Dan Romero
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Nice hotel, great value”
5 of 5 stars Reviewed 29 January 2012

I booked a room for two nights via Priceline for $60 per night. This isn't a super luxury hotel like I would've expected from a Hilton, but it's nice, and seems to be up to date. The room wasn't huge, but it wasn't small either. The bed was nice and comfortable.

The room had a large flat-screen TV, alarm clock/radio, hair dryer, refrigerator and single-cup coffee maker.

I forgot to request a high room at the back and ended up on the second floor with a view of the roof over the lobby, but the room was still very quiet.

There is a bar and restaurant off the lobby and a Starbuck's stall in the lobby. The hotel is just a couple of minutes from US-101, and there's some sort of trolley line that runs along the road next to the hotel, which I didn't get to investigate.

I think the value was great because of the deal I got on Priceline...I don't think I could've walked into a run-down roadside motel and gotten a room for $60 a night. Without the discount, I would've been willing to pay up to $120 or more per night to know I was staying in a nice clean hotel like this.

Room Tip: Avoid the second floor at the front of the hotel if you don't want a rooftop view.
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jasonh300 about Hilton Santa Clara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaClaraHiltonGM, Director of Sales at Hilton Santa Clara, responded to this review
15 March 2012
Dear jasonh300,

Thank you for choosing the Hilton Santa Clara during your visit to the Silicon Valley. I glad to see that your rankings and comments indicate that you found we offered great value and service.

I hope that the next time your plans bring you back to our beautiful city you choose to stay with us again. Feel free to check out Hilton.com for our best rate guarantee and special packages we promote throughout the year.


Dan Romero
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paso Robles, California
Senior Contributor
30 reviews 30 reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
“A pleasant surprise!”
4 of 5 stars Reviewed 26 January 2012

After reading the reviews I was somewhat hesitant to try this hotel, but the location was good for business. I was pleasantly surprised! Very pleasant check-in experience and a very nice room looking out towards the Bay. Had no problem with noise, TV, air controls, amenities or whatever. The room itself was surprisingly large and spacious, with a nice comfortable chair by the window to sit and read. The room was perfectly clean, nicely decorated, quiet, and everything worked! That is what I ask as a business traveler. There was a small "bar"/shop in the lobby that served Starbucks coffee and lattes - which was great. Easy access and parking - very convenient. The staff was always pleasant and helpful. I'd stay here again.

Room Tip: Ask for a room on a higher floor to get above the 2nd floor, which overlooks the A/C equipment.
See more room tips
  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask pasowine about Hilton Santa Clara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaClaraHiltonGM, Director of Sales at Hilton Santa Clara, responded to this review
15 March 2012
Thank you for the kind comments about our hotel and service. It's the feedback from our customers that helps us continue to provide a positive experience to our guests.

We know you have many choice in the Silicon Valley are and we thank you for choosing us. We hope you come back on your next visit to Santa Clara.

Dan Romero
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Hilton Santa Clara also viewed

Hyatt Regency Santa Clara
3.5 of 5 stars 223 Reviews
Santa Clara, CA
Show Prices ABS:HotelCheckRates-d79963?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Santa Clara Marriott
4 of 5 stars 142 Reviews
Santa Clara, CA
Show Prices ABS:HotelCheckRates-d79980?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Holiday Inn Express Hotel & Suites
4.5 of 5 stars 562 Reviews
Santa Clara, CA
Show Prices ABS:HotelCheckRates-d84767?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 32 hotels in Santa Clara, ranked by popularity »

Been to Hilton Santa Clara? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hilton Santa Clara

  • Hilton Hotel Santa Clara
  • Santa Clara Hilton
Address: 4949 Great America Pkwy, Santa Clara, CA 95054
Price range (per night):* INR5,433 - 16,859

Owners: What's your side of the story?

If you own or manage Hilton Santa Clara, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hilton Santa Clara
Show the lowest price for this hotel (from our partners)
Show Prices