Thank you for your recent stay and comments. Yes our Oceanfront "East Beach" location is un-matched along Santa Barbara's beachfront. We use 15 minute timer switches in the bathrooms to both conserve energy and extend the life of the fans and or the heat lights. We do cut some continental breakfast items into pieces such as our well received Spinach, Ham or Jalapeno croissants so that guests can see what type of item it is. We also cut some other items due to the "Grande" size we order. If a guest likes any item they are welcome to come back for more! Our continental breakfast attendants are there to assist you with any microwaving or toasting requests you may have since these machines are located in our back preparation room. They also are there to may sure that the utensils are used for selecting items. The tip jar was never allowed and has been removed thanks to comments such as yours. Sometimes employees make inappropriate decisions without discussing them with management. Guests can always tip but tipping is not necessary for the continental breakfast and yes is included in the room rate. Our staff will always go out of their way to make your stay as comfortable, relaxing and memorable as possible.

Thank you for your recent response from your November 2011 stay. Yes you are correct that we are only steps away from beautiful "East Beach" and that your room on the ground floor does have a great view of the ocean and channel islands at the Partial Ocean View rate which is $30 lower than the Full Ocean View rate for rooms on the second floor. The new Ocean View Garden Terrace area where your room overlooked is where our non-heated pool used to be. We filled it in and did a complete renovation with new walkways, brick terrace areas and landscaping. Our heated pool was recently upgraded with a complete renovation for both functional, aesthetic and county code issues. Our continental breakfast in our Ocean View Lounge does have many tasty choices such as our well received Ham and Feta Croissants or the Spinach or Ham quiche. We do have major plans to renovate the interior of our room in the future but have no plans on raising our rates to the level that the large adjacent hotels can command. We will always be the "Best Oceanfront Value" regardless of our property improvements. When you visit us again request a Partial Ocean view room on the ground floor with a semi private terrace area complete with table and chairs for enjoying the spectacular views of the Pacific Ocean and our lush gardens.

Thank you for your recent comments concerning your stay with us. We always appreciate customer comments and will always try to resolve issues or complaints if brought to our attention at the time of your stay.

It has been determine that this review is from a guest who stayed with us for 2 nights over the last weekend. We have no record that these issues where ever brought to our attention either at check in, while here or at check out as we log and respond to all customer issues and complaints in an immediate manner. In response we purchase beds of the highest commercial quality at the time from a reputable manufacturer and are replaced every 7-10 years based on usage. Hotel beds tend to be firmer than residential types due to their commercial nature and use. If the guest would have brought to our attention that the bed in his room was uncomfortable, too hard etc. we would have gladly moved him to another room or made an agreeable adjustment to his account. I personally inspected the bed in this guest’s room and found it to be acceptable. We rotate all beds every quarter as suggested by the manufacturer and found this bed to be in compliance with this quarterly procedure. All of the king size beds in the section of rooms, where this guest stayed are scheduled for replacement by the same company we have used for the last 20 years. In regards to the yellow stain on the toilet paper the guest should have immediately brought this to our attention so we could have assessed this and determined if there was a manufacturing issue with other products in our inventory. A replacement roll would have been issued. In regards to the heater fan "noise" issue, our maintenance person did not receive any complaints from this guest's room over his stay. At this writing I personally went to the room and ran the heater and fan for 15 minutes without any noise issues. If we would have been informed of this apparent noise issue we would have inspected and replaced the heater if necessary. Occasionally guests do bang the wall mounted heaters with their luggage or other objects and this may bend parts and create noise from the fan blades which is easily fixed.

It’s a shame that this guest thinks our continental breakfast "looks worse than the soup kitchen" when we constantly receive positive comments from our happy morning guests. We serve tasty fresh baked delights such as Spinach, Ham or Turkey Cheese Croissants, a variety of Danish, muffins, flavored bagels with many types of cream cheeses, regular, multigrain, wheat and flavored breads such as blueberry, pumpkin or lemon raspberry, plain and multigrain English muffins, apple turnovers, lemon and chocolate cakes, Spinach, Ham, Broccoli and South Western Egg Quiches, scones, plain and flavored instant oatmeal or cream of wheat with raisons and other tasty seasonal items. We also serve regular and French roast coffee, various teas, hot chocolate, and juices such as: orange, passion/orange/guava and strawberry guava. Our continental breakfast clearly is more than a muffin and a cup of coffee. We have extra pillows for customers if requested. Since this guest was on the second floor I am at a loss to comment on what was meant by "floors as thin as peanut brittle” We use a high quality dense sound carpet pad and a high 36 oz. carpet to minimize sound transfer. We do not have a fitness center but we do heat our pool year round at approximately 88 degrees situated in a common style family area with tables, chairs and reclining lounge chairs.

Yes we are located at Santa Barbara's most desirable "East Beach" offering spectacular Ocean and Channel Island Views either from your room, our two second floor sundecks, our lounge or our new Garden Terrace area at a surprisingly affordable rate.