I stayed at this B&B about 12 years ago and it was great! So, when I had to return to Santa Barbara, I looked it up and on the website it appeared as though it was still great!
Unfortunately, things began to slip from there onwards. I never received a confirmation email, despite leaving two phone messages. When I arrived the room I was shown to did not have any outside sitting area, as I had requested (athough the room looked nice). The good news is that the day manager showed me two other rooms that were available and had the space I wanted. She upgraded me to this accommodation, at no extra charge, which was great!
But the room, although spotlessly clean, had seen better days. Little things showed that the owners are running the place on a shoestring. For instance, the caulking in the bathroom was shot. The towels were frayed around the edges. The wallpaper hasn't been changed for at least twenty years, and its age is showing. And the jacuzzi tub must have been one of the originals made in the 1950's! And, in a B&B charging 'off-season rates' of $200/night, you would expect at least a shower cap and decent soap in this day and age!
So, all in all, would I stay there again? Probably not. It's a nice enough place, and convenient for the beach. But the staff is only there part-time, so if you need something, you have to wait until they return! There was coffee available, but if someone else used it in the evening, then the guests in the morning had nothing at all!
With a bit of effort on the owners part, this B&B could be great again - but it really needs some loving care and attention to compete in this era.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 November 2011
Decent review that prompts us to trim up the edges!! Thank you for taking the time to give us some great feedback. I believe you stayed in our Santa Rosa Suite, the next room we plan to refurbish (new wallpaper, linens, and a new tv). We recently switched to a more efficient system for guest confirmations, etc. in order to ensure accurate and timely info... we finally caved to the world of technology, LOL ;) We have also changed our staffing schedule so that an Innkeeper is available more during the day. However, if it is after hours, we are always available by phone and one of our owners lives across the street for any emergencies, maintenance problems, etc. Hopefully this will help future guests know they can always reach us. The coffee is always tricky when someone brews it late at night after we have left. Our staff brews a new pot as soon as they arrive in the morning, but we will figure out a way to improve this setup more. We are sorry you probably won't return, but thank you for staying with us and for giving some helpful tips for both us and future guests. Best wishes during your next visit to Santa Barbara!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC