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Casa Del Mar – reviews, photos

3.0 of 5
18 Bath Street, Santa Barbara, CA 93101
Hotel amenities
Casa Del Mar
Casa Del Mar
Casa Del Mar
Casa Del Mar
Casa Del Mar
Casa Del Mar
4.0 of 5 stars 89 Reviews
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89 reviews from our community

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Traveller rating
    22
    41
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    5
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Date Rating
Los Angeles, California
1 review
6 helpful votes 6 helpful votes
“HORRIBLE! This hotel/inn is running a scam!”
1 of 5 stars Reviewed 7 February 2012
6
people found this review helpful

I didn't heed the warnings about this place that I had read all over the internet, but I can tell you I HAVE CONFIRMED THAT THEY ARE RUNNING A SCAM HOTEL.

I had the SAME EXPERIENCE AS THE GENTLEMAN IN AUGUST and I've read multiple claims from many people with the SAME EXPERIENCE that they are all being scammed by this hotel/inn!!! I, too, showed up for a room and was told by the same kid "Andy" that it was for the night before and that I would be charged for the room even though it was for the wrong night! I was astounded and when I asked repeatedly to contact a manager to straighten out the situation since they clearly had a mistake in the dates in their paperwork, but I was told by Andy that there was nothing he could do and that I would need to talk to the manager.

So, I insisted we contact the manager and after insisting over and over, "Andy" finally called "the manager" and then Andy wouldn't let me talk to him! Right in front of me the manager was on the phone but Andy refused to let me speak to him to remedy the situation of me having no hotel room for the night. I really don't think the manager exists from all the run-around I was given.

I was also then told that I would be charged for the night I didn't even book! $190 for a room I didn't even stay in!!!!! OUTRAGEOUS ILLEGAL ACT OF AN INN WITH NO BUSINESS PRACTICES.

Just as the gentleman in August and other people experienced, Andy smirked (laughed) at me while I left a voicemail for the Inn owner without any other choice of how to settle the situation. Andy also told me they had phoned me to inform me they were going to charge me for a "no-show" the night before but I never received any such phonecall! They are seriously scamming people at this inn! They are lying and cheating in any way they can to make a buck. This place is very fishy and once I heard from the owner (He didn't even phone me, but just sent me an email!) he even defended his rude staff, Andy, who obviously has no business being in the Service Industry.

I am also in a dispute situation with my bank. But I had to write this review to warn people: DON'T STAY HERE. My intuition after reading all the horrible reviews was to avoid it. I wished I had listened to my intuition. WHATEVER YOU DO, STAY SOMEWHERE ELSE. It's horrible and after all the poor reviews, I can confirm something will go wrong there for you too. They are beyond rude and are trying to steal your money in any way they can.

I've reported them to the Better Business Bureau. If you have a bad experience here, save the world from bad business people, and REPORT THEM TOO. This hotel should not be in business.

  • Stayed February 2012, travelled on business
    • 1 of 5 stars Service
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Fort Collins, Colorado
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Good hotel, but things to note:”
4 of 5 stars Reviewed 7 February 2012
5
people found this review helpful

A charming hotel in a wonderful neighborhood. The bed was comfortable, the courtyard was lush and peaceful, and the staff was extremely helpful and nice. You can't go wrong staying here. That being said, three things to note: 1) no carpet in the room (I assume because it's a beach hotel, and that makes clean-up so much easier) 2) my room (queen) did not have a closet or drawers, which made it kind of difficult to keep clothes wrinkle-free and 3) "breakfast" would be a generous description of what they provide. There were croissants, bagels, fruit (very brown bananas one morning), juice, and coffee, but I was surprised at just how sparse the "breakfast" was. The hotel is surrounded by much better breakfast restaurants, so you certainly won't go hungry. The term "B&B" was very misleading in this case--more accurately, it's "Bed and Better go somewhere else for Breakfast."

Room Tip: Queen rooms are average size, but no closets!
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  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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lompoc
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“I loved it, beautiful.......”
5 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

Our intentions were to stay one night, we stayed two. The first room, was a normal room, had a kitchen, very cute comfortable. The second night expedia over booked, we ended up in a two bed suite,with full kitchen, fireplace, beautiful!!!! I would def stay here again, very worth it.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
us
Senior Contributor
28 reviews 28 reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
“1 night stay”
5 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

We were driving from San Diego up to the bay area and this was the perfect stop in between to stay the night. I choice this hotel for it's price and it's modern furnishings. When we arrived I was so pleased because the lobby was so cute with the breakfast and lounge area adjacent. It was so cozy with the fireplace with reading material available, fresh buffet breakfast, and 6pm wine and cheese tasting. Our room was so perfect, so clean, big, modern, and beautiful. It was very close to the downtown. We drove our car because there is parking structures on every corner. You are also walking distance from the beach and the pier where you can dine. I will come back again because the price for what you get was more then perfect.

Room Tip: I don't remember the number maybe #20 but it was on the street side and was huge and big bathroo...
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
“Casa Del Mar at the Beach”
4 of 5 stars Reviewed 8 January 2012
2
people found this review helpful

Great room at Casa Del Mar in Santa Barbara. Clean and comfortable with a great open space and lots of light. We had the corner room on second floor and loved it.

We could walk to the beach and that was delightful!
We also enjoyed the breakfast. . . just wish we could have had internet in our room.

Room Tip: We liked the second floor esp. in the corner. We didn't have a view of the ocean, but it was a v...
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Casa Del Mar

  • Casa Del Mar Santa Barbara
Address: 18 Bath Street, Santa Barbara, CA 93101
Price range (per night):* INR8,401 - 12,546

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