We where staying for a wedding at this location. I called gave name, number, credit card and stated we where part of the wedding group. They took all information. We flew 4 1/2 hours, then drove up 1 1/2 from LA and where told that we had canceled the reservation. We of course had not. They stated we were fortunate that they had a cancelation and could accommodate us. It was 4th of July weekend so new they had to be busy. The initially refused to give us the wedding rate but eventually with the help of the manager did this. We stayed the weekend 2 nights and payed our bill. At the end of August we received our credit card statements and had 2 separate charges from them. We contacted them and credit card company as well. The credit card company was unable to get them to refund the amount because the hotel was adamant that we did not honor their policy. We where able to find out that they had made the reservation under the wrong name. I continued to call the hotel and their billing service and never got a return phone call. At this point I am clueless how to recoup my 196 dollars (not small amount) . Others should be warned. The hotel is bare bones, mod clean, awesome location but obviously horrible service.
