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Hampton Inn & Suites Santa Ana/Orange County Airport – reviews, photos

2.5 of 5
2720 Hotel Terrace Drive, Santa Ana, CA 92705
Hotel amenities
Hampton Inn & Suites Santa Ana/Orange County Airport
Hampton Inn & Suites Santa Ana/Orange County Airport
Hampton Inn & Suites Santa Ana/Orange County Airport
Hampton Inn & Suites Santa Ana/Orange County Airport
Hampton Inn & Suites Santa Ana/Orange County Airport
Hampton Inn & Suites Santa Ana/Orange County Airport
Ranked #7 of 26 hotels in Santa Ana
4.0 of 5 stars 61 Reviews
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61 reviews from our community

    Trip type
Traveller rating
    22
    22
    13
    3
    1
Date Rating
Hastings on Hudson
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Very pleasant stay over holidays”
4 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

My family took three rooms and were very happy with the stay. Two rooms were on the first floor next to each other and third on another floor as my elder son who stayed there came in later. The desk helpers were very friendly and helpful, they gave us shuttle rides when needed to nearby places as our car was being used by my younger son. Breakfast was good as was the coffee though we were never in time for the cookies. I used the jacuzi once and it was also nice.

I did slip, fall and hurt my elbow which is still in pain a week later. This happened in the lobby when checking out at 9 am as the floor was being washed and was wet, something I suggest should be done at an earleir or a later time rather than at a prime check out time.

Room Tip: I was happy with room 103, just past the lobby on the first floor.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Mahesh39 about Hampton Inn & Suites Santa Ana/Orange County Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
happytrails92705, Director of Sales at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review
12 January 2012
Thanks for taking the time to respond to your stay with us. Happy to hear you enjoyed our suites and hot breakfast buffet, we strive to provide value that Hampton Inn is known for. Sorry you missed our yummy cookies, you will have to come back and we promise to give you your own batch! Hope you feel better soon and return. We appreciate your business!
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Austin, Texas
Contributor
20 reviews 20 reviews
Reviews in 16 cities Reviews in 16 cities
37 helpful votes 37 helpful votes
“Kind of disappointed with this property”
3 of 5 stars Reviewed 9 December 2011

I will start by saying nothing was horribly wrong: the room was spacious, the bed comfortable, it was very easy to get to the airport, there was free parking the staff was nice and it was close to where I had to do business. However, if my work brings me to this area again, I think I'll look elsewhere... even if it means a little further drive. I decided to stay here based on the reviews from this site and I needed lodging where I could get the government per diem rate. My recent, previous stays at other Hampton Inns had been good, so I thought I'd try this one. My first disappointment was there was no evening reception. I realize this isn't required, but I guess I've been spoiled by the other hotels that do this (including other Hamptons)... okay, I'll find someplace close to get dinner. My yelp app showed there was only fast food (subway, Del Taco) and Spoons (with mediocre reviews). When I asked the front desk they only recommended Spoons and handed me a 10% off card. Since it was getting late, I decided to go here... I realize this isn't a review for Spoons, but since it came recommended by the hotel I'll include it here: very below average, but if you're a business traveller dining by yourself you won't feel out of place since that's what almost all the customers were -- but it was table service and I could order a drink. Back to the hotel, my room (413) was large, kind of a weird layout (like it was remodeled and expanded maybe). THe bedroom area had very high ceilings and a huge window... which was beautiful, except you know how hotel curtains don't have any rods or strings to pull them closed... well I could never get these curtains completely closed by tugging & pulling because I wasn't close enough to the curtain rod. Gaps in the curtains allowed light to stream into the room from the outside lights. Next, maybe I travel with more electronic equipment than most (personal phone, work phone, computer, ipod), but I had a hard time finding outlets to charge them. There was one outlet in the base of the light at the desk. I didn't crawl under the desk to find more. Looking around the living area, I saw no other easily accessible outlets. By the coffee pot? No, the plug was threaded through the built-in cabinet, behind the refridgerator (I think)... the same with the TV. I did have a spare outlet in the bathroom (but small counters and I hated leaving electronics so close to the sink)... the only other outlet was behind the night stand. Most of the hotels I stay in have been adding lighted make-up type mirrors and usually there's a full-length mirror... not here. I will say the breakfast was about what I'd expect, there was plentiful parking, the people were nice. The housekeeping staff know how to creatively fold the very average towels. I'm Hilton Gold and I got 1 bottle of water and a rice krispie snack -- I guess it's better than nothing, but I starting thinking I should have looked a little harder for a regular Hilton. My second night, I thought I'd check the little convenience store area for a single-serve bottle of wine or beer, I guess they don't have a license to sell alcohol. Like I said, nothing was horribly wrong, it just wasn't a great stay.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask djr about Hampton Inn & Suites Santa Ana/Orange County Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
happytrails92705, Director of Sales at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review
13 December 2011
Sorry to hear you had a disappointing experience! Although Hampton Inns are Hilton's focused service brand and therefore do not carry liquor licences are not able to sell or give away Alcaholic beverages as Embassy Suites, Doubletree and Hilton brands, we stive to provide great customer service and value with our oversized suites and expansive breakfast including Asian breakfasts.
We hope you will reconsider as the value in our price for a SUITE with free hot breakfast, parking, WIFI and airport shuttle, which many others do not offer complimentary, more than makes up for not having a bar. Thanks again for your patronage! Hope you will reconsider....
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Upper Michigan
Senior Contributor
27 reviews 27 reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
“Great customer service. Spacious rooms.”
4 of 5 stars Reviewed 7 November 2011 via mobile

Nice place. Great customer service. Clean. Spacious suites.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 100nitesperyear about Hampton Inn & Suites Santa Ana/Orange County Airport
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happytrails92705, Director of Sales at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review
9 November 2011
We appreciate your kind remarks and your business! Please come back and visit again soon. It is because of customers like you that we are in demand and your feedback keeps us on our toes!
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sarasota, florida
Top Contributor
60 reviews 60 reviews
Reviews in 35 cities Reviews in 35 cities
44 helpful votes 44 helpful votes
“Very average”
3 of 5 stars Reviewed 26 October 2011

I was attacted by the price and location of this hotel for my business trip,

On check-in, I noticed how nice the looby is and thought this was quite a find. After check-in, I walked down the hallway to the elevator and it stuck me that they were a long way from the lobby. Much longer than usual. I was also surprised that the hallways were not nearly as nice and maintained as the lobby was.

As a honors gold member, my room (suite) was huge and well appointed. I was in room 302 and the internet was impossible to maintain. I was knocked off every 20 seconds or so. Not good for a business trip. My associate on the 4th floor did not experienced the same issue. My room could have been cleaner also.

All-in-all, this is a decent place and is relatively inexpensive, but becuase of the dim and worn common areas (except the lobby), I will probably not hurry back to this hotel.

Room Tip: Insist on a room close to a internet router hup with a strong signal.
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  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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happytrails92705, Manager at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review
28 October 2011
WE appreciate the time to review our hotel and we take your views very seriously. We are in the process of renewing the hotel, adding new carpet and wallpaper and more, so by Jan 2012 you will see a newly rennovated property. We invite you back for a stay at our new and improved ALL SUITE hotel soon!
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Las Vegas NV
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“just ok”
2 of 5 stars Reviewed 18 September 2011
2
people found this review helpful

Everything was ok until 20 minutes later we noticed ants all over the bathroom. We immediately called front desk and they moved us room. We got to the new room and same thing except this time they were in the bar area. It was hard for us to even have a drink in the room because the ants come out no matter what. i would stay here again but i would look somewhere else first.

  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask val051680 about Hampton Inn & Suites Santa Ana/Orange County Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
happytrails92705, Manager at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review
19 September 2011
Thank you for staying with us recently. We apologize for any inconvenience you experienced while here. We have taken your comments to heart to make sure there are no further problems. We will ensure that your next stay with us is more memorable for all the RIGHT reasons!
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Additional Information about Hampton Inn & Suites Santa Ana/Orange County Airport

  • Hampton Inn Santa Ana
  • Santa Ana Hampton Inn
Address: 2720 Hotel Terrace Drive, Santa Ana, CA 92705
Price range (per night):* INR5,769 - 9,242

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