This hotel was a huge disappointment. The pictures on the website were nothing like the real rooms. When we first arrived the rooms were dirty and smelled like paint. There were cigarette burns in the sink and on the bed. The sheets had small black dots on them ( I hate to think of what they might have been from!) and the pillows smelled like mildew. Our front door did not lock unless someone locked the dead bolt from inside and climbed out our window. The manager would not allow room service to provide any extra towels (there were only 2 towels in the room), even though we had arranged to rent a suite for 4 people! The room's "kitchen" was a dirty mini-fridge and a half-sized oven that smelled funny when you turned it on. The manager asked us to leave after trying to get towels for all of the guests and while trying to reimburse our credit card, he froze all our funds! Even after calling there 800 line they refused to settle the matter until after Thanksgiving, which did us no good sense we still had no room! Also when we left, we found a chicken bone thrown on the hood of our car. We definitely would not recommend this location to anyone, EVER!
- Days Inn Santa Ana
- Santa Ana Days Inn
