My company hosted a gem and mineral show at this hotel in November. We made a lot of unusual requests and demands on the hotel staff, and their response was amazing. They anticipated our needs, and responded promptly to all our requests. The condition of the hotel was beautiful, very nice amenities in the rooms - refrigerator, microwave, and flat-screen TV. Food in the restaurant was also very good. I stayed for 5 nights, and have no complaints at all!

For one month, I traveled to Santa Ana California for 4 weeks. I made reservations to the Holiday Inn. I must say that the service I received was by far the best service I have ever had.

I personally travel allot and I am big on feeling at home in an establishment. It was enough of an impact that I remembered most of the staffs names and am forever going to remember the hospitality they gave me. Leah, one of the managers made me feel like I had known her for years. Ashley, Jesse, Nazario and Lawerence made sure that transportation was never a bother for me. Lastly Khalid and I were able to talk politics to a point that made me feel like I was still in West Virginia with my family.

I would recommend this staff above any 6 star resort and will make sure next time I return to California, they will be the first hotel I call.

Thank you all for helping me feel like a country boy, in the big city. :)

I just spent 2 weeks at the Holiday Inn Orange County Aiport. For a Road Warrior a hotel can either help a trip or contribute to a disaster. I have nothing but praise for this hotel. My room was nice with microwave and refrigerator. From the shuttle driver to front desk people were nice and helpful. Every single person that worked there gave a greeting in the hall. The ladies who worked in the bar were outgoing. The restaurant servers were friendly. There was a full breakfast each morning with almost anything you could think of asa choice- cereal, fruit, yogart pastries and then hot eggs, potatoes, bacon, sausage, pancakes or French toast. There is not an abundance of restaurants within walking distance, but the shuttle would take you almost anywhere you wanted to go. I highly recommend it!

Went on vacation with my wife and stayed at this OLD hotel because of proximity to a friend's place. During our first stay, the room was generally fine however finding a live cockroach in the bathroom gave my phobic wife a big scare. The receptionist at the time said it was the first time they had any pests and promised to spray the room for insects.

We went away for a couple of nights to another city and returned for our second spell at the same hotel arriving at midnight. There was no one to help with the bags and I had to get a trolley and load it with all the bags myself. As soon as we opened the room door, we were greeted by a dead mouse in the middle of the room. Upon informing the receptionist, the lady said it was the first time they had such an incident and said she will try to find another room non-chalantly as if this was a "normal" thing to face. There was only one available room, that required a 10 minutes walk from the lobby, which again I had to push my luggage to. Even though it was supposed to be non-smoking, the room smell was "smoky, stale, and stenchy". My wife called the reception to have housekeeping check the room for pests and cleanliness but the lady just mentioned that they don't do that and hung up the phone on her. The bathtub had pubic hair so ultimately I told my wife that we should look for another hotel.

After pushing the luggage back to the lobby, I told the lady to call the manager but she simply said: "I don't want to disturb her." I told her that the manager needs to come to the hotel immediately to resolve this problem of no proper room availability where my Ambassador status with IC hotels seemed completely irrelevant to the hotel staff. I informed her to cancel the booking and was able to book at candlewood suite hotel nearby for 3 nights but not for the night as it had already passed midnight. Finally, a caring person called Khaled showed up, said that he was very sorry to what happened to us and that the manager offered 1 night on the hotel expense at another hotel. The hotel was trying to find below-par hotels in the neighborhood but they were all full. I told him that there was no other than the hilton at 150$ a night and the manager agreed to pay for only 1 night! In such a situation, I would have expected the hotel cover my entire 4-night stay but were too cheap to do so.

In the end, it was my worst stay ever at a hotel and would not recommend it to anyone. Khaled turned out to be the only decent staff who cared enough to help us.