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DoubleTree Club by Hilton Orange County Airport – reviews, photos

3.5 of 5
7 Hutton Centre Drive, Santa Ana, CA 92707-5794
Hotel amenities
DoubleTree Club by Hilton Orange County Airport
DoubleTree Club by Hilton Orange County Airport
DoubleTree Club by Hilton Orange County Airport
DoubleTree Club by Hilton Orange County Airport
DoubleTree Club by Hilton Orange County Airport
DoubleTree Club by Hilton Orange County Airport
Ranked #6 of 26 hotels in Santa Ana
4.0 of 5 stars 99 Reviews
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99 reviews from our community

What travellers say about this hotel
  • Very friendly(4)
  • John Wayne(4)
  • Valet parking(3)
  • Very clean(3)
  • South coast(3)
  • Business park(3)
Traveller rating
    22
    47
    16
    10
    4
Only show reviews for Family (23) | Couples (16) | Business (36)
Date Rating
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Surf City rip off”
2 of 5 stars Reviewed 7 February 2012 via mobile

I made my reservation months in advance for 2 rooms I called several times for either joining or right next door and surprise when I get there they said they REALLY tried but the best they could do was at the other end of hall! The room was small but clean. I was there for marathon, it was 30mins away and out in the middle of no where! Apparently we were considered staff on two occasions my husband was asked by staff to pass empty salad bowls for refill on buffet line and then some other staff asked him to go give message to the front desk! WTH! Never going back and going to think twice before going to another double tree.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask SusyandFam about DoubleTree Club by Hilton Orange County Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTCLUBORANGECO, Public Relations Manager at DoubleTree Club by Hilton Orange County Airport, responded to this review
7 February 2012
Greetings from the DoubleTree Club by Hilton Orange County Airport!

Thank you for taking the time to review us on TripAdvisor.com. Your feedback and comments are very important to me and I wanted express my deepest apologizes for the inconveniences you experienced during your stay with us. We try our best to accommodate every guest request and I am sorry your rooms were not pre-assigned close to each other. Please contact me directly at david.arriola2@hilton.com or by phone at (714) 540-4947 to discuss the other issues you experienced during your stay. This is completely unacceptable and I want to address this with the appropriate department managers. I look forward to our discussion and I apologize again for your stay.

Best Regards,

David J. Arriola
Director of Revenue & Social Media Marketing
DoubleTree Club by Hilton Orange County Airport
Email: david.arriola2@hilton.com
Phone: (714) 540-4947
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vancouver wa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Close enough for convenience, far enough for relaxing”
4 of 5 stars Reviewed 23 January 2012

Very nice Hilton/Double tree property. Surrounded in a business park, and not directly under the arrival path of SNA. Close to the Sergerstrom Performing Art Center. Convenient freeway accessibility. Room was clean, neat, staff was friendly. Self park is an additional cost, and the lot looks small and fills up quickly. Picturesque view from some rooms of a man made lake, for those who would like more than tall buildings to look at.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask vanwawingnut about DoubleTree Club by Hilton Orange County Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTCLUBORANGECO, Public Relations Manager at DoubleTree Club by Hilton Orange County Airport, responded to this review
31 January 2012
Greetings from the DoubleTree Club by Hilton Orange County Airport!

I wanted to thank you for taking the time to review our property on TripAdvisor.com! We really appreciate your feedback and I'm happy to hear that your stay was a great one. We look forward to your future visits and I encourage you to provide feedback so we can continue improving all areas of our service and product.

Best Regards,

David J. Arriola
Director of Revenue & Social Media
DoubleTree Club by Hilton Orange County Airport
david.arriola2@hilton.com
(714) 751-2400
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eryka12
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Eh...thin walls, older hotel, many other options in the area”
3 of 5 stars Reviewed 20 January 2012 via mobile

I came to this hotel on a work trip. It's a smaller hotel that's a bit older. The walls are really thin, when the person next door is showering, flushing the toliet, etc it sounds like it's in your room. When anyone opens or closes the door around you it shakes your whole room which is a bit scary if you are staying alone. The room is clean enough. I would probably try out a different hotel next time.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Eryka12 about DoubleTree Club by Hilton Orange County Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTCLUBORANGECO, Public Relations Manager at DoubleTree Club by Hilton Orange County Airport, responded to this review
24 January 2012
Greetings from the DoubleTree Club by Hilton Orange County!

Thank you for your feedback regarding your stay with us. I'm sorry to hear that you were not happy with certain aspects of our property. Our public areas were recently remodeled and we're constantly improving the appearance of all areas of the hotel. Just this week we finished our elevators and they are beautiful! Please allow us a second chance to show you that our hotel is one of the best in the Orange County area. I addressed the door issues with the appropriate department and I will definitely pass on any other issues you may have had.

Thank you again for your feedback and if you have any questions please contact me directly.

Best Regards,

David J. Arriola
Director of Revenue & Social Media Marketing
DoubleTree Club by Hilton Orange County Airport
(714) 751-2400
david.arriola2@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
marlow
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“doubletree club delight”
4 of 5 stars Reviewed 2 January 2012

Just spent another 10 night here. Great little hotel off the main road with everything you could need for a good base. Proximity to all shops etc ( Fashion Island, SCP, Irvine Spec.)etc is great. About 1 hour from Palm Springs ( and outlets)!!!
The shuttle service is a great bonus as next time I wont bother to hire a car....
Friendly and efficient staff - our housekeeper was esp. fabulous. The hotel was very clean.
Rubio's, Starbucks and other similar eateries only 5 min walk away.
Our package included free parking and a good varied hot/cold buffet breakfast at an amazing price as we booked a while ago on Thomas Cook.
Self serve $1.25 laundry on site.
Fabulously comfortable bed!

Room Tip: always ask for upgrades.
See more room tips
  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask taylorc27 about DoubleTree Club by Hilton Orange County Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTCLUBORANGECO, Public Relations Manager at DoubleTree Club by Hilton Orange County Airport, responded to this review
24 January 2012
Hello from the DoubleTree Club by Hilton Orange County Airport!

Thank you for reviewing us for the second time on TripAdvisor.com! I am extremely grateful for your honesty and I value your feedback. I am happy you had a wonderful experience with us during your past stay. I see that you had a couple of negative highlights about your stay and would love to address them. In regards to parking, we have a wonderful package that not only includes complimentary parking but includes complimentary breakfast and internet! It's our Corporate VIP Package and it's priced at wonderful value! Check it out next time you book at our hotel. I completely understand your concern about our smoking rooms. We can add a special comment to your next reservation to keep you away from this floor. This will ensure a flawless experience which I'm confident we can provide. Please contact me with any questions and continue providing us feedback so we can improve all areas of our hotel.

Thank you again for your honesty!

Best Regards,

David J. Arriola
Director of Revenue & Social Media Marketing
DoubleTree Club by Hilton Orange County Airport
(714) 751-2400
david.arriola2@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Surprising quality for a small hotel”
4 of 5 stars Reviewed 1 January 2012

I have stayed at quite a few Doubletree hotels so I am familiar with the typical offerings. Usually the larger hotels have more to offer than the small ones but I found the opposite to be true in this case, in most areas at least.

Check-in was easy and very friendly. The rooms look to have been remodeled pretty recently with flat panel TVs added (though my room had a small one - not 32' as listed on the website). Sometimes it's the little things that stand out and I really appreciated the extra amenities not offered in many Doubletree hotels - body wash, mouthwash, shower cap, even a shoe mit. And the toilet paper, tissues and towels had been nicely decorated by the housekeeping staff.

The breakfast buffet in the morning had a very good selection and service was friendly again. Everything I tried was good quality.

I like the location, right on a small lake which I had as the view from my room. It's in a business district so this is a nice mini escape.

A few drawbacks:
-Parking isn't free ($11/day as of this review), but at least they have a hotel shuttle as an alternative if you're flying.
-The fitness center is one thing about this hotel that reflects its size. It is way too small and needs to be addressed.
-By far my biggest issue is no central heating and air. My A/C unit did not work well at all and seemed to be defective. This one thing really kept the room from feeling 4-star quality.

Overall I would definitely recommend this hotel if you're in the area. It has great value for its price and size and I think it will be a pleasant surprise for most travelers.

Room Tip: Ask for a room with a lake view
See more room tips
  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask sfman38 about DoubleTree Club by Hilton Orange County Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTCLUBORANGECO, Public Relations Manager at DoubleTree Club by Hilton Orange County Airport, responded to this review
24 January 2012
Greetings!

Thank you for your feedback about your stay with us! We value your experience and I am happy to hear that you had a wonderful stay. We take pride in providing the best amenities, best food quality, and amazing customer service. I'm sorry you feel our fitness center was too small. We are exploring options into expanding this area. As a temporary fix, we can provide shuttle service to/from the local fitness clubs in the area if you're a member. We also have special packages that include complimentary parking which would alleviate the $11 parking charge that was assessed to your stay. Sometimes the best things come in little packages and I'm happy we were able to make your stay a pleasant one. Please contact me with any questions.
Thank you again for reviewing us on TripAdvisor.com!

Best Regards,

David J. Arriola
Director of Revenue & Social Media Marketing
DoubleTree Club by Hilton Orange County Airport
(714) 751-2400
david.arriola2@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about DoubleTree Club by Hilton Orange County Airport

  • Doubletree Santa Ana
  • Doubletree Orange County Airport
Address: 7 Hutton Centre Drive, Santa Ana, CA 92707-5794
Price range (per night):* INR5,153 - 8,401

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