I have stayed at quite a few Doubletree hotels so I am familiar with the typical offerings. Usually the larger hotels have more to offer than the small ones but I found the opposite to be true in this case, in most areas at least.
Check-in was easy and very friendly. The rooms look to have been remodeled pretty recently with flat panel TVs added (though my room had a small one - not 32' as listed on the website). Sometimes it's the little things that stand out and I really appreciated the extra amenities not offered in many Doubletree hotels - body wash, mouthwash, shower cap, even a shoe mit. And the toilet paper, tissues and towels had been nicely decorated by the housekeeping staff.
The breakfast buffet in the morning had a very good selection and service was friendly again. Everything I tried was good quality.
I like the location, right on a small lake which I had as the view from my room. It's in a business district so this is a nice mini escape.
A few drawbacks:
-Parking isn't free ($11/day as of this review), but at least they have a hotel shuttle as an alternative if you're flying.
-The fitness center is one thing about this hotel that reflects its size. It is way too small and needs to be addressed.
-By far my biggest issue is no central heating and air. My A/C unit did not work well at all and seemed to be defective. This one thing really kept the room from feeling 4-star quality.
Overall I would definitely recommend this hotel if you're in the area. It has great value for its price and size and I think it will be a pleasant surprise for most travelers.
Room Tip: Ask for a room with a lake view
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 January 2012
Greetings!
Thank you for your feedback about your stay with us! We value your experience and I am happy to hear that you had a wonderful stay. We take pride in providing the best amenities, best food quality, and amazing customer service. I'm sorry you feel our fitness center was too small. We are exploring options into expanding this area. As a temporary fix, we can provide shuttle service to/from the local fitness clubs in the area if you're a member. We also have special packages that include complimentary parking which would alleviate the $11 parking charge that was assessed to your stay. Sometimes the best things come in little packages and I'm happy we were able to make your stay a pleasant one. Please contact me with any questions.
Thank you again for reviewing us on TripAdvisor.com!
Best Regards,
David J. Arriola
Director of Revenue & Social Media Marketing
DoubleTree Club by Hilton Orange County Airport
(714) 751-2400
david.arriola2@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC