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Courtyard by Marriott San Ramon – reviews, photos

3.0 of 5
18090 San Ramon Valley Blvd, San Ramon, CA 94583
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Courtyard by Marriott San Ramon
Courtyard by Marriott San Ramon
Courtyard by Marriott San Ramon
Courtyard by Marriott San Ramon
Courtyard by Marriott San Ramon
Courtyard by Marriott San Ramon
Ranked #5 of 8 hotels in San Ramon
3.5 of 5 stars 45 Reviews
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45 reviews from our community

    Trip type
Traveller rating
    7
    20
    9
    4
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Date Rating
City of Big Bear Lake, California
1 review
3 helpful votes 3 helpful votes
“Very Disappointing”
1 of 5 stars Reviewed 12 December 2011
3
people found this review helpful

We made a reservation directly to the hotel telling the clerk we needed a quiet room. We were assured the room would be quiet. When we checked in, we again requested specifically a quiet room, away from elevators, ice machines and any other noise sources. We were assured we were receiving a quiet room. Initially, we thought the room was OK. It wasn't until we went to bed that we became aware of the freeway traffic noise. It was horrendous, but it was late, we were unpacked and ready for bed so we didn't ask for another room. The traffic noise made sleep impossible. At checkout the next morning, we expressed our dismay to the clerk. Her response was, "Everyone can't be on the quiet side of the building!!" The room was too noisy and the customer service was unresponsive to our complaint. We will not return.

  • Stayed November 2011, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask SleeplessTK about Courtyard by Marriott San Ramon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua Tree, California
Top Contributor
62 reviews 62 reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
“GOOD VALUE”
4 of 5 stars Reviewed 29 November 2011

The renovations are starting soon.. room was very clean, bed comfortable, had small balcony. bathroom fan stays on which is very annoying. staff is very good, parking easy, and access to freeway

Room Tip: always ask for san ramon side, much quieter, the other side faces the freeway
See more room tips
  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask srimanone about Courtyard by Marriott San Ramon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pleasanton, CA
Senior Contributor
22 reviews 22 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Adequate for the Money”
2 of 5 stars Reviewed 1 November 2011
1
person found this review helpful

This Marriott Courtyard is being redesigned and upgraded - boy does it need it! The room: The bed is uncomfortable, it sags and my back hurt every morning. The carpet is disgusting. The bedding hasn't been cleaned in ages - stains on the skirt. Stains everywhere - walls, furniture, carpet. Service: They missed to clean my room 2 days. I had the sign on until 1p, but they didn't return unless I specifically stopped to ask. The sink area is extremely small. The couch in the room is completely disgusting - it hasn't been cleaned in ages and is so dingy. For Platinum members, they do not have extras.
This hotel is right next to the hotel and a busy frontage road. Try to get a high room on the San Ramon Valley side to limit the noise - but forget this hotel altogether if you are a light sleeper.
The buffet breakfast in the morning is great - $12 all you can eat with an omelet bar.

Room Tip: High floor facing the San Ramon Valley Street to avoid the highway car noise.
See more room tips
  • Stayed October 2011, travelled solo
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask dustyelisa about Courtyard by Marriott San Ramon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“A disgrace in the mariott name!”
2 of 5 stars Reviewed 22 October 2011
2
people found this review helpful

We had just spent nearly 2 weeks in this hotel which was part of company relocation package. It was awful. Lots of things don't work. We have 2 little kids and they didn't have a mini fridge available. When we finally was able to get one, it keeps shutting down during the day so our milk would get spoiled. The housekeeping was aweful, very sloppy cleaning job, and overall we feel like we're staying in a cheap motel. And the staff? Most of the time they look like you owe them money. Avoid it!

  • Stayed October 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask YaInSing about Courtyard by Marriott San Ramon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
Senior Contributor
21 reviews 21 reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“OK stay, tall folks gotta be careful”
3 of 5 stars Reviewed 25 September 2011 via mobile
1
person found this review helpful

Most doors are only 6'6", my feet hung way off the end of the so-so king bed, and the bathroom light is only 6'5". The rooms were in decent repair and spacious. Overall, the people were nice and efficient.

They charged us an extra $3 for a tiny plate of potatoes at breakfast. Overall, they need to update as the industry has improved.

  • Stayed September 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask boston6_8guy about Courtyard by Marriott San Ramon
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Additional Information about Courtyard by Marriott San Ramon

  • Courtyard San Ramon
  • San Ramon Courtyard
  • San Ramon Marriott
Address: 18090 San Ramon Valley Blvd, San Ramon, CA 94583
Price range (per night):* INR5,433 - 11,930

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