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Four Points by Sheraton San Rafael – reviews, photos

3.5 of 5
1010 Northgate Drive, San Rafael, CA 94903
Hotel amenities
Four Points by Sheraton San Rafael
Ranked #3 of 11 hotels in San Rafael
3.5 of 5 stars 169 Reviews
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169 reviews from our community

What travellers say about this hotel
  • Very nice(4)
  • Great rate(3)
  • Flat screen TV(3)
Traveller rating
    35
    60
    34
    22
    18
Only show reviews for Family (39) | Couples (43) | Business (37)
Date Rating
san luis obispo, ca
Senior Contributor
30 reviews 30 reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Nothing to dislike”
5 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

When I booked it, the booking site had some negative reviews. But I booked it anyway due it the location.

I had absolutely no complaints. The hotel is older, yes, but the rooms was spacious and clean, the bed really comfortable. The hotel restaurant was so good I ate there both evenings. The food great and the service WONDERFUL. I paid an extra $5 for breakfast buffet when I booked the room and very worth it. Great buffet, from eggs to cereal. Reception desk staff very nice and every staff person I walked by said hello.

Right next to the freeway, so excellent location. My room actually overlooked the freeway and I never heard any noise.

I would definitely stay there again.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TravelerCharlotte about Four Points by Sheraton San Rafael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartmut Ott, General Manager at Four Points by Sheraton San Rafael, responded to this review
25 January 2012
Thank you for being our guest and thank you for the great review! We are glad that you we able to experience the Four Points for yourself. We are very proud of our hotel and restaurant and that shows throughout your stay. We hope that you will be back again soon!
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Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Excellent value and service.”
5 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

3000 SPG points, courteous and detailed service, and cheap in-room dining! Garlic fries were delicious and the breakfast the next day was also a good value. Bed was nice. Bathrooms were a little small but that was okay. Only thing I'd ding them for was their pool. They said it was heated to 85 so we were looking forward to taking a swim, but when we went, the pool was definitely NOT that temp . Led to an over crowded hot tub and us returning to our room.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jessica L about Four Points by Sheraton San Rafael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartmut Ott, General Manager at Four Points by Sheraton San Rafael, responded to this review
25 January 2012
Thank you for the great review! We are the best deal in Marin with great food, exceptional service, and our Four Points For Comfort Beds. We apologize about the pool. We do always have it heated to 85 degrees, but unfortunately the pool heater was down for the one day. We invited to you come back during the summer to enjoy the pool and come to our Party on the Patio- where we have our pool bar and music in the afternoon.
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New York City, New York
Senior Contributor
36 reviews 36 reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
“Very satisfied with my stay.”
5 of 5 stars Reviewed 27 December 2011
1
person found this review helpful

Stayed here while visiting the area last month. I don't have any complaints to offer about this property which is rare lol. I would have absolutely no problem staying here again. Staff was friendly and accommodating and there were no issues with the room, parking or housekeeping. I had some excellent dinners in the restaurant and enjoyed the breakfast buffet every morning as well which was very good with plenty of selection. The surrounding neighborhood is pleasant and quiet. If you wish to pick up a few things there is a pretty big mall nearby as well as a small strip mall within walking distance to the hotel. It was an easy drive into San Francisco and if I remember correctly, the drive probably took no more than 20 minutes in light traffic.

  • Stayed November 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Serenity31 about Four Points by Sheraton San Rafael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartmut Ott, General Manager at Four Points by Sheraton San Rafael, responded to this review
29 December 2011
Thank you so much for the great review! We value your opinion and look forward to you staying with us again the next time you are in San Rafael!
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Bethesda, MD
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Lovely Place to stay”
5 of 5 stars Reviewed 7 December 2011
2
people found this review helpful

I got a good price through Hotwire ($84 per night), and found the hotel to be quite lovely for the five days I was visiting my family in San Rafael. Parking is free, and breakfast, if you get the buffet, is $12 including your coffee or tea, so it's a good deal if you eat a big breakfast. I found the hotel staff pleasant and accommodating, but did find the restaurant service a bit sketchy. One morning I actually left the restaurant after I tired of waiting for my coffee, and went to the bagel place near Starbucks - great bagels there.

I asked for a quiet room, and was given one away from the highway - very quiet, with a nice view. The bed was very comfortable, and the bathroom, while small, had plenty of counter space for all my "stuff." Great flat screen tv, a small refrigerator to put the free bottled water in, and lots of drawer space. What more could you want?

Room Tip: Ask for a room away from the highway.
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Sema7 about Four Points by Sheraton San Rafael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartmut Ott, General Manager at Four Points by Sheraton San Rafael, responded to this review
13 December 2011
Hi Sema,
Thanks for the great review! I'm glad you had the opportunity to experience the Four Points simple pleasures such as free parking and free daily bottled water as well as our great breakfast buffet. We even have some rates that include breakfast. We hope that you stay with us next time you are in Marin County!
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Oakley, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Very Nice Hotel”
4 of 5 stars Reviewed 5 December 2011
2
people found this review helpful

This was a quick overnight trip to Point Reyes coast for my wife and I. The hotel was very easy to find, right off Hwy 101. We checked into the Four Points about 4pm and the front desk staff couldn't have been nicer. After parking in the "huge", free parking lot we headed to the elevator and noticed the carpet layers installing new carpet. This is a good sign! Sure enough, new carpet and paint throughout the hallways and rooms. The room was very clean, the bed very comfortable and the bathroom very small. Free water and big screen TV. My only minor complaint was the noise from the freeway, but that's not the hotels fault. Next morning we were off to explore the Point Reyes area. If you go, don't miss the Lighthouse!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Stan P about Four Points by Sheraton San Rafael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartmut Ott, General Manager at Four Points by Sheraton San Rafael, responded to this review
13 December 2011
Hi Stan,
Thank you for staying with us! We are so glad to hear that you enjoyed your stay here with the Four Points. We look forward to having you stay with us again!
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Additional Information about Four Points by Sheraton San Rafael

  • Sheraton San Rafael
  • Four Points San Rafael
  • San Rafael Four Points
  • San Rafael Sheraton
Address: 1010 Northgate Drive, San Rafael, CA 94903
Price range (per night):* INR7,505 - 9,634

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Four Points by Sheraton San Rafael
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