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Embassy Suites Hotel San Rafael - Marin County / Conference Center – reviews, photos

3.5 of 5
101 McInnis Parkway, San Rafael, CA 94903
Hotel amenities
Embassy Suites Hotel San Rafael - Marin County / Conference Center
Embassy Suites Hotel San Rafael - Marin County / Conference Center
Embassy Suites Hotel San Rafael - Marin County / Conference Center
Embassy Suites Hotel San Rafael - Marin County / Conference Center
Embassy Suites Hotel San Rafael - Marin County / Conference Center
Embassy Suites Hotel San Rafael - Marin County / Conference Center
Ranked #2 of 11 hotels in San Rafael
3.5 of 5 stars 161 Reviews
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161 reviews from our community

What travellers say about this hotel
  • Very friendly(4)
  • Wine country(3)
  • Free drink(3)
  • Evening reception(3)
Traveller rating
    51
    54
    32
    13
    11
Only show reviews for Family (45) | Couples (36) | Business (38)
Date Rating
Sacramento, CA
Top Contributor
58 reviews 58 reviews
Reviews in 37 cities Reviews in 37 cities
77 helpful votes 77 helpful votes
“Expected a tired hotel but not aware the level of service is tired as well”
3 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

As a Diamond Member and owner of 9 travel agency locations, I am very familiar with the Embassy Suites product. I was well aware of the "aging" property and selected it based only on the amenities since I was traveling with family.
It took a while at check in to be greeted. No warm welcome. The room was tired but I already knew that going in. Moldy window with water damage (room 450). The employees seemed to be tired as well. The bus boy working the cleanup for the reception watched us walk away, go up the glass elevator and still did not mind picking up my wife's cell phone from the table and putting it in his pocket. We watched him from the 4th floor balcony. She approached him, he dug into his pockets and claimed he was going to turn it in. The bar manager (Karin) was very unpleasant. The next morning, the breakfast was okay but the chef (Maria) was only interested in telling guests to use the buffet, even if they asked for "fresh" scrambled eggs. What happened to going above and beyond to please your customers? The hotel was mostly comfortable for a 1 night stay, however do not expect service with a smile.

Room Tip: From what I understand, all the rooms are old and tired. I was on the 4th floor and it was quiet.
See more room tips
  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Senior Contributor
36 reviews 36 reviews
Reviews in 31 cities Reviews in 31 cities
27 helpful votes 27 helpful votes
“An Average Embassy Suites”
3 of 5 stars Reviewed 29 January 2012

I'm not going to lie, I'm not a big fan of this chain in general, and this one is representative. The "motel" like feel, the charge for things that should be complimentary and the bleed in of outside noise make these properties overpriced.

This property, though proximate, can be hard to find, though in light of area geography, it's difficult to hold it against them. On the whole, a good location once you find it, convenient to the area.

The rooms have a dearth of above baseboard plugs which can be inconvenient if you want to work in the bedroom (and away from the noisier living area).

The room service is acceptable if a bit overpriced.

Overall, uninspiring.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cromartie about Embassy Suites Hotel San Rafael - Marin County / Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Clean, quiet and comfortable”
4 of 5 stars Reviewed 25 January 2012

Stayed here overnight on a weekend trip to preview some bay area colleges. Not the prettiest most updated Embassy Suites property I've ever stayed in but it was perfect for a good nights rest and yummy breakfast. I really liked that it is close enough to freeway but far enough to not get road noise at night. Room was very clean and beds/pillows/linens were great. NIce manager's reception with free drinks/popcorn/etc. Cooked to order breakfast tasted better than some previous ES locations I've stayed in. Didn't seem like hotel was overly crowed but the elevators take FOREVVVVVVER!!! Waiting 5+ minutes to go from the 1st to 4th floor when you are tired is ridiculous! Not like it's a 50 floor office building! Other than that, if you need to stay in this area it's a good choice. Personally, I think there rates are a little high considering you are a ways from SF but all in all you will sleep well!

Room Tip: Away from ice room and elevators to reduce noise.
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  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask onthegomommy about Embassy Suites Hotel San Rafael - Marin County / Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thousand oaks,ca
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“2 day birthday get away”
5 of 5 stars Reviewed 22 January 2012

a real suite hotel room. plenty of room. separate bedroom with bathroom inbetween. more like an apartment.ample free breakfast and good, best bed in years.very reasonable lunch and dinner prices if you have no reason to leave during your stay.great overall. you won't be disappointed.

Room Tip: rooms on the west side front as high as possible. good view and quiet.
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  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vernon, B.C.
Top Contributor
59 reviews 59 reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
“Disappointed”
2 of 5 stars Reviewed 22 January 2012

I decided to stay at this hotel based on the overall ratings/review of the other Trip Adisor comments. Either my standards are too high or something was wrong with most of the previous comments. The hotel probably was a 4 star property - back in the late 60's or early 70's. Nothing has been updated since then. The list is long and not worth repeating - but this hotel is in need of a major renovation. I travel a lot for business and pleasure but i haven't stayed very often in the Bay area. I am sure there is much better value for your money

Room Tip: Stay in a different hotel
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  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Embassy Suites Hotel San Rafael - Marin County / Conference Center

  • Embassy Suites San Rafael
  • San Rafael Embassy Suites
Address: 101 McInnis Parkway, San Rafael, CA 94903
Price range (per night):* INR7,953 - 16,915

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