Stayed for one night on the way up to Napa.
The hotel was under going renovations but Valecia's thoughtful attitude and excellent service made this stay very enjoyable. She went the extra mile to make sure my stay was as comfortable as it can be.

The room and accessories were good. Window was by the highway but it was quiet inside.

The breakfast was typical continental style. There weren't enough seats around and was crowded.

I had the great pleasure of meeting Felicia at the front desk. I had arrived 5 hours early for check in because of my travel itinterary and was expecting to have to sit in the lobby doing nothing. Felicia was kind, considerate, and caring; just what I needed after hours of traveling. She got right to work trying to find a room that would be available earlier. She offered me breakfast and even stowed my luggage so I wouldn't have to carry it around with me until my room was ready. I was able to relax before my meeting and know that everything was being taken care of. The room was clean, comfortable, and quiet. I had a great stay thanks to Felicia. She is truly an asset to the Holiday Inn Express and has made a "repeat customer" out of me! Thanks for everything Felicia!

We stayed 3 nights at the HIE in San Pablo, CA, after returning home I checked my statement and found I was overcharged $173!! I immediately called the hotel and spoke with the manager Parrish, he was rude and insulting. Argued with me about the charge and insisted I was wrong. After insisting he review his billing he then acknowledged that I was correct and agreed to return the money. Unfortunately his error caused me to incur overdraft charges, which he has repeatedly refused to pay. I had to issue a complaint to HIE corporate and they have forced him to pay the overdraft fees. This man is not manager material, does not understand the concept of customer service. He really should not be representing HIE.

I stayed here for 1 night , the lobby is so welcoming, The rooms were nice and clean , the beds are so comfortable we did not wanted to get up in the morning... Free internet was nice. Free hot breakfast every morning from eggs to anything you wanted saved us a lot of money... Free parking . The pool/spa and gym were wonderful additions to our stay as well Staff was friendly and courteous and I have stayed here a couple of times , Overall, it was a nice stay for 1 night and we would stay again . This was a great hotel stay and I would greatly recommend this hotel.