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Residence Inn San Francisco Airport/San Mateo – reviews, photos

3.0 of 5
2000 Winward Way, San Mateo, CA 94404
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Residence Inn San Francisco Airport/San Mateo
Ranked #5 of 14 hotels in San Mateo
4.0 of 5 stars 45 Reviews
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45 reviews from our community

    Trip type
Traveller rating
    12
    18
    7
    4
    4
Date Rating
Washington, D.C.
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Pleasant surprise!”
5 of 5 stars Reviewed 9 February 2012 via mobile

I wasn't sure what to expect but enjoyed my stay so much I took time to write a review! The hotel staff seemed to be a family? They were very friendly and seemed to go out of their way to make eveyone's stay comfortable. The maids actually watched when people left the rooms so they could clean at convenient times. The breakfast buffet was well stocked and had different hot items daily. There is also happy hour with appetizers daily and a shuttle to drive you to work (which I didn't try). The hotel is near a highway but totally enclosed and the noise wasn't loud inside the room. Not far down the road is shopping and restaurants .

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugo Hernandez, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review
13 April 2012
Dear guest,

Thank you for taking the time to write a review about your stay in our Residence Inn here in San Mateo. I’m very happy our facility and amenities met your needs. I will make sure to share your comments with our Residence Inn family as they take pride in the job they do. We appreciate your loyalty and hope to see you in a near future.

Sincerely,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Outer Banks, NC
Top Contributor
93 reviews 93 reviews
Reviews in 60 cities Reviews in 60 cities
49 helpful votes 49 helpful votes
“Good for longer stay”
4 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

Older style Residence Inn with multiple buildings. Has been kept up to date with decor but outer doors are a little tough to be certain they are locked. Some of the buildings face fairly busy roads so better to ask for a more interior room. Location is close to both Rt 92 and Rt 101 so easy to get around. Also several restaurants very close along with Target for anything that you forget. There are a lot of people that stay here for long periods. They do not provide airport transportation but the taxi service works out well.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hugo Hernandez, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review
13 April 2012
Dear guest,

Thank you for taking the time to write a review about your stay in our Residence Inn here in San Mateo. I’m very happy our facility and amenities met your needs. We appreciate your business and hope to see you in a near future.

Sincerely,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WALNUT
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Shower ran out of hot water, room was dirty with a thong underwear in closet, no maid service”
1 of 5 stars Reviewed 4 January 2012
2
people found this review helpful

I stayed at this hotel from Dec 21-24, 2011. Booked it on the Marriott.com website and selected a room with feather pillows, rollaway bed and extra towels. When we got there the pillows were not the feather pillows, there was no rollaway bed in the room and there were no extra towels beside just two bath towels. Also there was a thong underwear hanging in the closet. I took a shower and then my daughter took a shower next. There was no hot water when my daughter went to take a shower. According to Arturo Saavedra, Asst. General Manager at Residence Inn - San Mateo, he stated that they had known about this problem for a long time as there were only 30 gallon water heater tanks which is insufficent to heat the entire rooms in that building. I talked to housekeeping and they told me to wait for 15 minutes so that there will be more hot water. My daughter waited for 15-20 minutes but there was still no hot water. My daughter got sick from that cold shower. The maid came to clean up the room at 9:15am on Dec 22 and woke us all up. Then the following day on Dec 23, we left the room at 9am and returned at 4pm. There was no maid service on Dec 23 and I had to call downstairs to find out why the room had not been cleaned. The lady at the front desk apologized and said they had forgot to clean the room. Arturo Saavedra, Asst. General Manager had the nerve to tell me that they were going to clean my room as it was one of the last ones on the list.

  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Senior Contributor
30 reviews 30 reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
“nice....”
4 of 5 stars Reviewed 1 January 2012

We stayed here for a night with our family of 4. The two story, 2 bath, with kitchen worked well for us. We were able to have 6 more family members visit for the evening for pizza, ice cream sundays and games. Clean, nicely decorated and large enough to accommodate us. I would stay here again if in the area.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Senior Contributor
33 reviews 33 reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Decent place, especially for long term stays”
3 of 5 stars Reviewed 26 October 2011

Nothing too great, and nothing too bad about the place. Offers you decent (but boring, same everyday) breakfast and a cozy place to stay, the penthouse suites are especially designed for long term stays.
Stayed there foe 3 weeks, not a bad place to be

Room Tip: The rooms on the 2nd floors are penthouses, much bigger and nicer. Not sure if they cost more - assu...
See more room tips
  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Residence Inn San Francisco Airport/San Mateo

  • Residence Inn San Mateo
  • San Mateo Residence Inn
Address: 2000 Winward Way, San Mateo, CA 94404
Price range (per night):* INR7,505 - 16,131

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