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San Mateo Marriott San Francisco Airport – reviews, photos

4.0 of 5
1770 South Amphlett Boulevard, San Mateo, CA 94402
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San Mateo Marriott San Francisco Airport
San Mateo Marriott San Francisco Airport
San Mateo Marriott San Francisco Airport
San Mateo Marriott San Francisco Airport
San Mateo Marriott San Francisco Airport
San Mateo Marriott San Francisco Airport
Ranked #3 of 14 hotels in San Mateo
4.0 of 5 stars 172 Reviews
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172 reviews from our community

    Trip type
Traveller rating
    44
    72
    34
    13
    9
Date Rating
Auckland
Senior Contributor
28 reviews 28 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“San Francisco International Airport's most convenient hotel”
4 of 5 stars Reviewed 8 February 2012

The free shuttle to take you to and from the airport is the clincher. Though why I had to wait over 2 hours for pickup when I arrived I don't know as this hotel offers shuttles on the hour when you leave. The hotel is well away from the city so is not so well placed for nightlife and sightseeing but you can take the free shuttle to the airport and then use the BART which has a stop at the airport. I did this when I wanted to see Alcatraz and the City. The rooms and facilities are old but well maintained, and the in-room coffee machine worked well. Breakfast at the hotel was not recommended and I have not tried it myself despite staying here twice. There are some shops within easy walking distance and a major mall a short cab ride away so it is possible to stay within San Mateo if you don't want to venture too far. I can also recommend a couple of good restaurants in San Mateo.

Room Tip: Join the Mariott Rewards program. You get a card and can queue with all the other cardholders at che...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by dougcoAuckland for San Mateo
Ask dougcoAuckland about San Mateo Marriott San Francisco Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eCommerceCoordinator, General Manager at San Mateo Marriott San Francisco Airport, responded to this review
14 March 2012
Dear dougcoAuckland,

Thank you for your feedback. We apologize for the delay you experienced in waiting for the shuttle, and appreciate your patience and understanding for the inconvenience. Thank you for mentioning the Marriott Rewards Program that every traveler should take advantage of.

Regards,
Mark Lewis, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Mateo, California
1 review
“Great customer service”
5 of 5 stars Reviewed 6 February 2012

New Years' eve at the Marriotts was a great experience at a very reasonable price that included a wonderful Sunday brunch. What a deal!
All the employees were friendly, corteous and always looking up for you.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mjschustr about San Mateo Marriott San Francisco Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eCommerceCoordinator, General Manager at San Mateo Marriott San Francisco Airport, responded to this review
14 March 2012
Dear mjschustr,

Thank you for choosing to ring in the new year with us! Thank you for the fantastic ratings and review. Our entire staff is very excited to hear your wonderful comments on our exceptional customer service. We appreciate your feedback and look forward to your next visit.

Best,
Mark Lewis, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Top Contributor
65 reviews 65 reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
“conveniently located between the airport and the city”
3 of 5 stars Reviewed 3 February 2012

This Marriott hotel is a sprawling complex with the rooms spread out. But there's a lot of directional signs so you can get your bearings whenever you take a wrong turn to/from your room. They usually attract the convention market so it's usually busy. They have a courtesy shuttle to and from SFO/Bart that you don't have to worry about getting a rental car right away, unless you have to do trips outside the city. Although they charged us $20 per day for parking which I found a bit steep considering we're in-house guests.

For a quick shopping fix, there's TJ Maxx, Ross, Rite Aid and Trader Joe's within walking distance. They also have a shuttle to the nearby malls or San Mateo downtown and other areas within a 5 mile radius from the hotel.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask GlobetrottingBabe about San Mateo Marriott San Francisco Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eCommerceCoordinator, General Manager at San Mateo Marriott San Francisco Airport, responded to this review
14 March 2012
Dear GlobetrottingBabe,

Thank you for staying with us! We appreciate your great compliments on our property and convenient location. We are very fortunate to be located so close to all that our area has to offer. We hope to see you again on your next visit to the U.S.

Best Regards,
Mark Lewis, General Manager
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Bangalore, India
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Excellent Hotel in San Mateo”
4 of 5 stars Reviewed 1 February 2012

I stayed at the San Mateo Marriott recently for a business trip. The rooms and service was excellent. Since I was part of a larger group I even got an extended check-out. The TJ Maxx and Russo shops near by are good to do some shopping.
The hotel is well connected to the SFO airport by an hourly shuttle and this was very helpful since I was coming over from India.
The gym is more than adequate - both cardio and strength training is covered! The beds and bathrooms are terrific. The staff is polite and helpful. I have had a very good experience staying here and would gladly recommend it to anyone visiting San Mateo for business or personal reasons.

Room Tip: Ask for ground floor if possible.
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask NagarajPT about San Mateo Marriott San Francisco Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eCommerceCoordinator, General Manager at San Mateo Marriott San Francisco Airport, responded to this review
14 March 2012
Dear NagarajPT,

Thank you so much for your recommendation of our property to business and leisure travelers! We appreciate all of your outstanding compliments on our customer service, accommodations and amenities. We hope your travels bring you back soon to experience another comfortable and enjoyable stay with us.

Best,
Mark Lewis, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
illinois
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“I like this hotel”
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

This full service Marriott happens to be conveniently located for the airport and my business destinations.

The rooms are comfortable and spacious, with plenty of room for working at the desk. There is a pool, fitness center and a lively bar/restaurant. I used the concierge lounge for breakfast, which was amongst the best I've seen in similar places in the US (I mean.. smoked salmon?!).

Some negatives, all of which are minor in my view -

My room was a little noisy, mainly due to leakage through a door to the adjoining room. The Internet connection was not great. The layout of the hotel is rather rambling; I've stayed a few times and always seem to be a long walk from elevators and I've never yet got a room on the concierge levels even though I have the appropriate Marriott status. The restaurant is nothing to write home about; I would say the menu over-promises for lack lustre, regulation hotel food.

Other reviewers have noted the parking charge. My conclusion is that if you're staying here on business, don't rent a car. The hotel has a free airport shuttle, and 1 per hour is fine going to SFO (though I wouldn't want to wait for it on arrival). Also, the rental car garage at SFO is badly located (long train ride from airport, no gas station handy). You ought to be better off with taxis (I had no problems at the hotel, although I did hear there can be a shortage at peak times).

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask alveric about San Mateo Marriott San Francisco Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eCommerceCoordinator, General Manager at San Mateo Marriott San Francisco Airport, responded to this review
6 February 2012
Dear alveric,

We're glad to hear you like our hotel! Thank you for your great compliments on your recent experience. Also, we appreciate you taking the time to give us your suggestions, as well as offer tips to other travelers. Your feedback is extremely important to us and is always taken very seriously. Again, thank you for staying with us and completing the review. We look forward to having you stay with us again soon.

Best,
Mark Lewis, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about San Mateo Marriott San Francisco Airport

  • Marriott San Mateo
  • San Mateo Marriott
Address: 1770 South Amphlett Boulevard, San Mateo, CA 94402
Price range (per night):* INR8,794 - 18,875

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