This was really a very nice hotel with well-appointed but smallish rooms and a decent restaurant. However, I could not rate it higher because when we wanted to change our reservation by decreasing our stay by one night, we were told that this hotel had a very strict cancellation policy; i.e. we had to cancel one day before arrival. Because of a stupid mistake on our part, all our reservations going forward had to be changed. We had no trouble with any of the others including the next one, also a Marriott Courtyard, which we could have cancelled up to 6 pm DAY OF ARRIVAL!! We were told in SLO that we could complain to the manager, but she was not going to be onsite until the following day around 10 or 11 when we would be gone!
We have travelled extensively and found, for the most part, the industry standard, for the "chains" to be cancellation day of arrival. It was very inconvenient to say the least, but it was our mistake. We were mislead by their website and did not read the fine print of the confirmation carefully enough. But imagine how we would have felt had their been a really good reason for the cancellation such as illness, traffic, etc. I checked on the internet and found out that there were a number of negative comments about Marriott's cancellation policies. I should also note here that a number of the Marriott properties are franchised and can set up their own rules. I don't know whether this is true for other chains as well. Just beware of all cancellation policies and check your confirmations carefully--especially Marriott's!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 February 2012
I appreciate your comments bringing awareness to our 24 hour cancelation policy. It is different from other Courtyard's, however our hotel is not the only Courtyard following this guideline. We made this decision based on information given to us from other Marriott properties that have found success implementing the policy. Most hotel's in this area have a 48 - 72 hour cancelation policy so we feel even with the 24 hour policy it is still quite generous. We do allow for emergency's and we are more than happy to schedule another reservation to replace the canceled stay, if that may occur. I understand that plans change and we are prepared to make accommodations when necessary. I hope this explanation helps and I hope to see you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC