We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Capistrano Inn – reviews, photos

2.0 of 5
27174 Ortega Highway, San Juan Capistrano, CA 92675
Hotel amenities
Special offer
Earn a $50 Gift Card
BEST WESTERN Capistrano Inn
3.0 of 5 stars 57 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

57 reviews from our community

    Trip type
Traveller rating
    10
    15
    10
    8
    14
Date Rating
Chula Vista, California, United States
1 review
“"Exceeded expectations"”
5 of 5 stars Reviewed 28 May 2012 NEW

I arranged my over 30 rooms for my guests to stay for my daughters wedding this weekend. I knew it would be on a long holiday weekend and that it would fill out soon. Everything went smoothly with check in and outs. They have a shuttle that was available to my guests to the wedding venue or close area and everyone was thrilled about this. The rooms were clean and ready when everyone checked in. The staff was friendly and accommodating. The parking was convenient and easy. My guests all were very satisfied with the proximity to the Mission and walking distance to the local area places of train depot, shops, restaurants and bars. The rate was affordable especially for such a busy weekend. The best part of all is that I had no negative feedback on anything. I am happy to have arranged to give our business to this hotel and would recommend it without doubt .

Room Tip: I like lower level rooms. It has two stories and there is no elevator so it's not too convenient...
See more room tips
  • Stayed May 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Evelyn H about BEST WESTERN Capistrano Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anacortes, Washington
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
“Previous reviews fairly accurate.”
4 of 5 stars Reviewed 27 May 2012 NEW

Hubby made reservation without reading reviews. Formulating my review and decided to read others. We were going to book San Diego but it was going to be over $300 for the one night so we compromised with this little place and for location $130 wasnt bad. Shower spray nozzle was a joke. The breakfast buffet had lots of sweets, cereal, sweet rolls, frozen type waffles and yogurt so we had to wonder what all the salt and pepper was for. The housekeeper was the only one who could get in our door consistently (she was very sweet about it too), the light was green but the door just wouldnt open unless she was doing it!, ha!, the people at the desk were cheerful and friendly upon check in and check out. The room was clean, probably the conscientious and nice housekeeper, bed was comfy, towels were white as snow, bathroom was small and closet was out of place but overall if you dont have a lot of needs other than a clean comfortable place to spend the night, this is a great place.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask posibility409 about BEST WESTERN Capistrano Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ridgecrest
Contributor
14 reviews 14 reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Very nice all round”
5 of 5 stars Reviewed 14 April 2012
2
people found this review helpful

Decided to use my points for a free night.

What a great place! Absolutely no complaints at all.

Clean room in good condition , mostly looked like new. Will be returning here again on points or paying.... Well worth it!

  • Stayed April 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask desertdweller13 about BEST WESTERN Capistrano Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert Grether, General Manager at BEST WESTERN Capistrano Inn, responded to this review
21 May 2012
We value and appreciate your feedback and your business at the Best Western Capistrano Inn. We are striving to exceed all of our guest expectation. We understand this is no easy task however with new hotel remodels and new management as of November 2011 the Capistrano Inn is seeing a beautiful transformation. All reviews are used to encourage and inform staff to help better serve our guest in the future.

Sincerely,

Robert Grether
General Manager
Best Western Capistrano Inn
949-493-5661 Ext.450
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McAllen, Texas
Senior Contributor
22 reviews 22 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Very Nice”
5 of 5 stars Reviewed 7 April 2012
1
person found this review helpful

Stay here, nice place with nice staff. A little pricey but not bad for the area. Dennys is next door and easy to walk to. Gas fill up there too. Right of the freeway. We will stay there again.

Room Tip: Try 202 to 212... upstairs with nice private balcony.
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask RealCustomerTalk about BEST WESTERN Capistrano Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert Grether, General Manager at BEST WESTERN Capistrano Inn, responded to this review
19 April 2012
Thank you for taking the time out of your day to review your stay at our property. We are happy to hear that you have a great experience and that you want to stay with us again in the future. We hope to see you soon! If we can be of any assistance please call.

Sincerely,

Rob Grether
General Manager
Best Western Capistrano Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“I thought this place was perfectly nice.”
4 of 5 stars Reviewed 1 March 2012
1
person found this review helpful

The staff was friendly, the room was clean, there was free wifi, free parking, and free continental breakfast. (And a free shuttle for local attractions, but it stops running at 10pm, just call the front desk 15 minutes before you need the shuttle).

There's an okay heated outdoor pool and hot tub. I did go swimming in Feb, and there were a couple other brave guests also swimming.

I thought all in all everything was perfectly fine, so I would be happy to stay here again.

Room Tip: I liked the balcony!
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Firefanne about BEST WESTERN Capistrano Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert Grether, General Manager at BEST WESTERN Capistrano Inn, responded to this review
5 March 2012
We are pleased you choose to stay at the Best Western Capistrano Inn. We will continue to strive to exceed our guests' expectations. Hearing positive reviews like yours is confirming evidence that we right track to superior customer service and guest satisfaction. Thank you for your business and motivating comments.

Sincerely,

Rob Grether
General Manager
949-493-5661 Ext.450
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed BEST WESTERN Capistrano Inn also viewed

BEST WESTERN PLUS Dana Point Inn By The Sea
4.5 of 5 stars 108 Reviews
Dana Point, Orange County
Show Prices ABS:HotelCheckRates-d78365?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Capistrano Surfside Inn
3.5 of 5 stars 27 Reviews
Capistrano Beach, CA
Show Prices ABS:HotelCheckRates-d119387?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Americas Best Value Laguna Inn & Suites
3 of 5 stars 12 Reviews
San Juan Capistrano, Orange County
Show Prices ABS:HotelCheckRates-d235450?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 2 hotels in San Juan Capistrano, ranked by popularity »

Been to BEST WESTERN Capistrano Inn? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about BEST WESTERN Capistrano Inn

  • Best Western Capistrano Hotel
  • Best Western San Juan Capistrano
  • San Juan Capistrano Best Western
Address: 27174 Ortega Highway, San Juan Capistrano, CA 92675
Price range (per night):* INR5,002 - 8,004

Owners: What's your side of the story?

If you own or manage BEST WESTERN Capistrano Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
BEST WESTERN Capistrano Inn
Show the lowest price for this hotel (from our partners)
Show Prices