First room we checked into had a broken lock. And we were expected to stay there. Second room we got had a plumbing problem. Towels were stained. Stains and marks on the walls. Freeway noise on one side and train noise on the other side of the property. At $100+ per night this was a huge disappointment. A dirty blanket was issued to us...stained with 'chocolate' or something else. (YUCK!) Pillows were encased in plastic & stained - thankfully we brought our own - nothing like listening to crinkling plastic all night. What a nightmare... Travelers beware. Management needs to invest money into this property to make it 'stayable'. Staff was pleasant but seemed overwhelmed and perhaps frusterated. They seemed not be be empowered to offer customer satisfaction.
Americas Best Value Laguna Inn & Suites reviews
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Americas Best Value Laguna Inn & Suites – reviews, photos
28742 Camino Capistrano, San Juan Capistrano, CA 92675
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Escondido, CA
Senior Reviewer
“Would rather stay home...”
4
people found this review helpful
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Stayed September 2004
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A TripAdvisor Member
san diego, ca
1 review
“filthy, rundown, cheaply maintained”
5
people found this review helpful
Room was horrible, broken window was patched with plexiglass, tub was worn, miniblinds missing slats, sheets were old and holey, but the worst of all was the carpet, which was so filthy, that when you walk on them barefoot, your feet sticks to it, and you can feel the film of filth on it. You can tell that no expense is spent to maintain the place. Save your money and stay elsewhere
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A TripAdvisor Member
Laguna Beach, CA
1 review
“Had a Pleasant Stay”
6
people found this review helpful
Had a wonderful stay, pleasant staff, nice rooms.
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A TripAdvisor Member
2 reviews
“Avoid this!”
7
people found this review helpful
A dirty, wornout little hotel between the 5 freeway and the railroad tracks. Sandwiched between 2 fastfood restaurants. Micro pool. There are better choices in the area.
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A Hotels.com Traveller
“Mala experiencia”
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Additional Information about Americas Best Value Laguna Inn & Suites
28742 Camino Capistrano, San Juan Capistrano, CA 92675
Price range (per night):*
INR4,780 - 6,281
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