The hotel suites are good size and having the kitchette is a plus. But the staff is OK at best, there is no wi-fi and even the hard line didn't provide internet. I called tech support and they tried to help, but couldn't. They said they would send someone to the room but didn't. We stayed 2 nights and called and requested maid service while we were out, 3 hours later housekeeping still had not come. Called and said forget service, just bring some towels...took ever an hour.
The need to replace the pool towels, the ones currently in use are about the size of hand towels and are in terrible shape (literally, the look like towels you would use to wash your car).

Stay was OK. Untill woke up in morning to drive to airport. My SUV rental was broken into along with two others and all items stolen out of them. Front desk was no help to call police, had to do it myself. Police were no help, had to file a police report online, WOW. Frank in Management said there is nothing they could do about it and just the way it is now there. Terrible experience and I am sure glad I do not live in San Jose or CA for that matter. Also I believe pets were allowed, but I do not see that as a good thing.

I traveled to San Jose on Business and at the suggestion of many of my co-workers decided to stay at the Residence Inn. When I got here I immediately tried to hook up my computer and iPad to the Internet. The first day I arrived I was unable to detect a wireless network on my phone or iPad, so I had to use the wired connection at the desk. I hooked up just fine, but everything seemed slow, when I ran speedtest.net I found that I was getting 0.5mbs speed on the wire. I didn't worry about it that night. Over the next few days working with the front desk and their tech support I found out that Marriot deliberately limits their guests to this speed, I'm assuming for monetary reasons.

As a hotel in Silicon Valley, the heart of the information age, I was quite surprised to find this limitation, and I would not recommend this hotel to my Net savvy friends and co-workers.

I’ve stayed at this Residence Inn many times over the years. The rooms are pretty much standard issue Residence Inn…spacious, reasonably updated, and comfortable. For me this particular Residence Inn sets itself apart with the service at the morning breakfast. I wish I knew her name but the woman that helps set up and the breakfast is a delight. She is warm and always helpful and is especially talented at remember special requests. During my most recent visit I was very impressed that she remembered me and welcomed me back to the hotel. This was especially impressive since I hadn’t been the hotel in 1.5 years. Additionally, while not gourmet, the breakfast itself surpasses most of the Residence Inns I visit. Of course it also helps that the breakfast is free. I also commend this property for the evening reception. The food offered typically includes all that’s needed for a complete meal and again the variety and quality surpasses most evening meals offered at the other Residence Inns I visit. I can only think of two minor gripes…the super low flow bathroom faucets are annoying and the hot water took forever to reach my bathroom sink. Also, I did not have a receipt/bill delivered to my room on my final day. I hate having to go to the front desk to get the receipt for my records. All in all I’m consistently pleased with this hotel. I hope the management passes on my praise for the lovely woman that puts together the breakfast.